Marriott Careers

Franchised Guest Service Manager

Millbrae, California
Rooms and Guest Services Operations

Job Description

Check out pictures from associates at this location, and some videos too!

Posting Date Jul 11, 2018
Job Number 18001Y7G
Job Category Rooms and Guest Services Operations
Location Aloft San Francisco Airport, Millbrae, California VIEW ON MAP
Brand Aloft Hotels
Schedule Full-time
Relocation? No
Position Type Management

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Thank you for your interest in this position. It is a job opportunity with one of Marriott International’s franchisees.


Please apply online at :

Additional Information: This hotel is owned and operated by an independent franchisee, Schulte Hospitality Group. The franchisee controls all aspects of the hotel’s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.


Job Description:

Responsible for all front office & W XYZ functions and staff. Areas of responsibility include Switchboard Operations, Guest Services/Front Desk and W XYZ/Refuel talent members as applicable. As a Guest Service Manager, directs and works with managers and employees to successfully execute all front office/W XYZ operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.To ensure a professional, efficient and customer-focused front desk/food & beverage function that contributes to the overall success of the hotel.

Job Requirements:

  • Education & Experience
  • Minimum of 2 years in Front Desk Operations
  • Minimum of High School education, post-high school education preferred 
  • Knowledge, Skills, and Abilities
  • Basic math skills  
  • Ability to communicate effectively verbally and in writing
  • Strong leadership skills
  • Ability to exceed expectations of guests and team members
  • Excellent time management skills
  • In-depth knowledge of hotel Front Desk operations 


Commitment to Task:  Demonstrates dependability and shows a sense of urgency about getting results; willing to commit the hours it takes to get the job completed; takes responsibility for actions and achieves results; overcomes obstacles.

Communication Skills:  Presents ideas, concepts, and information effectively and clearly through the spoken word; actively listens; communicates comfortably with various audiences; responds effectively to questions.

Flexibility:  Adapts and changes course of action when appropriate; effectively transitions from task to task; deals well with unresolved situations, frequent change, delays, or unexpected events; maintains objectives amidst shifting priorities.

Initiative:  Takes action proactively; addresses issues or opportunities without supervision; focuses on desired results and accomplishments; demonstrates clear purpose, enthusiasm, and a attitude.

Managing Execution:  Manages multiple projects and effectively prioritizes tasks, responsibilities, and goals; uses goals to guide actions and creates detailed action plans; organizes and schedules people and tasks; utilizes resources effectively to meet goals.  

Teamwork:  Works cooperatively with others to accomplish business goals and objectives; asks others for their ideas and opinions; supports teams decisions; contributes to the teams efforts.


This company is an equal opportunity employer.