Marriott Careers

Front Desk Supervisor

Seattle, Washington
Rooms and Guest Services Operations

Job Description

Check out pictures from associates at this location, and some videos too!

Posting Date Jul 10, 2018
Job Number 18001X92
Job Category Rooms and Guest Services Operations
Location The Westin Seattle, Seattle, Washington VIEW ON MAP
Brand Westin Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests’ well-being, and we’re energized to assist as partners in helping them maintain control and soaring above it all while on the road. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you’re someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise.

Job Summary


The  Westin Seattle is looking for a Front Desk Supervisor who is friendly, outgoing, professional, have a positive demeanor and excellent communication skills.  The Front Desk Supervisor will delegate effectively, demonstrate initiative, take ownership of issues and have good problem solving skills.   Responsibilities will include registering guests into the computer, verifying their reservation, address and credit information, promoting the Starwood Preferred Guest Program while providing recognition and benefits to all present members, and accepting payments for guests' accounts both at time of registration and checkout.  As a Front Desk Supervisor, you will assign specific tasks to Front Desk Agents as applicable and necessary as well as provide ongoing training and support to Front Desk Agents.



An exceptional candidate will have an energizing yet relaxing personality and:

-Must speak, read, write and understand the primary languages in the workplace

-Have good communication skills

-Possess basic computer skills

-Have general knowledge of Seattle and it’s irresistible attractions

-Be able to stand and exert well-paced ability for up to four hours in length

-Be able to lift up to 15 lbs.

-Have finger dexterity

-High school or equivalent education

-One to three years of experience in Front Office/Guest Services

-Maintain a neat, clean, well-groomed appearance per Marriott standards

-Be willing to work a flexible schedule, including nights, weekends, and holidays



     Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests' service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 15 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.



Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.