Marriott Careers

Franchised Front Desk Agent

Siena, Italy
Rooms and Guest Services Operations


Job Description

Check out pictures from associates at this location, and some videos too!

Posting Date Jul 08, 2018
Job Number 18001WQS
Job Category Rooms and Guest Services Operations
Location Four Points by Sheraton Siena, Siena, Siena VIEW ON MAP
Brand Four Points
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us

Thank you for your interest in this position. It is a job opportunity with one of Marriott International’s franchisees.

 

Please apply via email at - mailto:dario.toscani@fourpointssiena.com


Additional Information: This hotel is owned and operated by an independent franchisee, Rosagest S.r.l. The franchisee controls all aspects of the hotel’s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.

 

Job Description 


Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications. 

Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards.

Essential Responsibilities:
  • Greet, register, and assign rooms to guests of hotel.
  • Verify customers' credit, and establish how the customer will pay for the accommodation.
  • Keep records of room availability and guests' accounts using computerized property management systems.
  • Compute bills, collect payments, and make change for guests.
  • Perform simple bookkeeping activities, such as balancing cash accounts.
  • Issue room keys and escort instructions to Housekeeping/Maintenance/F&B associates
  • Review accounts and charges with guests during the check out process.
  • Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually, or by using computers.
  • Transmit and receive messages, using telephones or telephone switchboards.
  • Contact housekeeping or maintenance staff when guests report problems.
  • Make and confirm reservations.
  • Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
  • Record guest comments or complaints, referring customers to managers as necessary.
  • Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
  • Answer all incoming phones in three or less rings.
  • Complete "bucket checks" to ensure all accounts are current and comply with standards established by the hotel's controller and front office manager.
To do this kind of work, you must be able to:
  • Be an outgoing, welcoming personality for the Hotel
  • Use logical thinking and personal judgment to perform a variety of office tasks that require special skills and knowledge.
  • Make decisions based on your own judgment and company policy.
  • Follow instructions without close supervision.
  • Speak and write clearly and accurately.
Requirements 
  • Be available for work days, evenings, weekends, holidays and night rota
  • Language Skills:  English and Italian Mandatory.
  • Systems Skills: Opera PMS requested.


This company is an equal opportunity employer.

 

 

 



 

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