Jun 21, 2018Job Number
Rooms and Guest Services OperationsLocation
The Ritz-Carlton, Bachelor Gulch, Avon, Colorado VIEW ON MAPBrand
Start Your Journey With Us
At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.
Oversee the operation of telephone switchboard station. Run/review daily reports (arrivals, departures, contingency lists, shift logs, work orders). Process all room/call/phone/internet related guest requests. Receive, record, and relay messages. Update and distribute property telephone directories to staff. Supply guests with directions and information regarding property and local areas of interest. Follow up to ensure requests have been met. Arrange transportation for guests/visitors. Address needs of VIPs. Dispatch bell staff or valet staff as needed. Notify Loss PreventionSecurity of any guest reports of theft. Assist management in scheduling, evaluating, and motivating employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; identify and recommend new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Read and visually verify information in a variety of formats. Enter and locate information using computers and/or POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
The Ritz-Carlton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.