Marriott Careers

Human Resources Officer

Manila, Philippines
Human Resources

Job Description

Check out pictures from associates at this location, and some videos too!

Posting Date Jun 13, 2018
Job Number 18001O3T
Job Category Human Resources
Location Manila Marriott Hotel, Manila, Philippines VIEW ON MAP
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.

Job Overview    


To provide a comprehensive, confidential Human Resource service to the hotel to support achievement of the business goals and strategies whilst developing and maintaining positive internal and external customer relationships with Associates and Managers.  The primary responsibility is to oversee and administer the associates Total Rewards and statutory benefits.






Total Rewards

  1. Monitors government regulations and recommends compliance on compensation and benefits.

  2. Administers the hotel’s established compensation and benefits program consistently.

  3. Manages the enrollment and updating of Insurance coverage for the associates and/or dependents.

  4. All necessary reward data is recorded and stored accurately and securely in compliance with organizational policy and legal requirements.

  5. Up to date records are maintained in a manner which enables cost effective and timely retrieval and the production of regular and ad hoc reports as required.

  6. Supports the HR Assistant with timekeeping and attendance needed for timely payroll processing.

  7. Assists Paymaster with appropriate communication with payroll assists accurate payment of wages

  8. Company benefits are promoted internally and externally and administered in accordance with company procedures

  9. Manages the medical clinic and monitors the supplies and services rendered. 

  10. Management of the hotel’s recognition programme i.e. brilliant hosts, associate of the quarter and associate of the year.

  11. Associate notice boards are kept up to date with recognition results. Local and company benefits are administered and displayed on associate notice boards.

  12.  Be familiar with LSOPs, Corporate SOPs as well as local employment laws related to the human resources functions.



    Training & Development

  13. Orientation on Total Rewards is carried out in the hotel.


Associate Relations

  1. Builds a climate and work environment that encourages associates to freely consult the Department and they are responded to in a timely manner in balance with the needs of the hotel

  2. Feedback from associates is actively solicited and responded to with the involvement of Line Managers as appropriate in conjunction with the Director of Human Resources.

  3. All HR Systems, procedures and practice for the maintenance of quality and departmental service standards are monitored, maintained, evaluated and enhanced

  4. Services are promoted through effective written and oral communication

  5. The customer service needs of all external contacts are considered and undertaken, thus upholding the good public image of our hotel and company.

  6. Actively be involved / representative in the Serve 360 programs for the hotel.

  7. The company equal opportunities policy is adhered to in principle and in practice and anti-discrimination laws observed in all employment matters

  8. Benefits under SSS, Pag-ibig, Philhealth and all other associates “rights” are understood and effectively communicated and administered where necessary to others.

  9. Due care and confidentiality is observed in all employment matters, including referencing


Human Resources – Department Focus

  1. Input and support is given to the DHR  & HRM in the formulation of the Human Resources plan

  2. Personal objectives are agreed and set with the DHR & HRM

  3. Objectives for teams and individuals are agreed and updated within departmental meetings

  4. Action plans are devised to meet objectives and implementation monitored

  5. Contribution is made to the setting of departmental objectives in relation to the business strategy

  6. Team meetings and other hotel focus groups are attended and actively participated in i.e. Associate Consultative Committee Meetings etc

  7. Due care and confidentiality is observed with regard to access to employment data in line with the policy and Data Protection legislation

  8. Standards of performance are established for all areas i.e. Associate Dining & Associate Recognition/Events

  9. Manpower and material resources are effectively used, monitored and controlled balancing both budgetary requirements and customer needs.

  10. Communication with the rest of the HR team is undertaken and information supplied to support them in the daily management of the business

  11. Oral and written communication is carried out in a manner, and at a level and pace, likely to promote understanding and effective working relationships

  12. Productive working relationships are established, maintained and enhanced at all levels

  13. Changes to services, products and systems are implemented and evaluated

  14. There is a quick and decisive response to resolve immediate and short term problems

  15. Complete with the DHR / HR Manager a locker room audit twice a year

  16. Previous experience, technical knowledge and best practices are applied effectively and used to coach others

  17. Change is actively sought and there is a readiness to challenge in the interests of continuous improvement


    Loss Prevention

  18. Procedures and legal requirements pertaining to safety, hygiene and security are adhered to within own area of responsibility

  19. The health and safety of associates and members of the public are monitored and maintained

  20. Personal organisation and that of the work area are maintained to assist workflow

  21. Equipment and supply needs are identified and defects in equipment reported in line with hotel procedures

  22. All work is carried out in an organised and efficient manner in line with appropriate organisational and legal requirements

  23. Energy efficiency is promoted and improvement identified to support the hotels environmental policy

  24. All statutory training is attended, logged and monitored and all hotel / company SOPs & LSOPs are adhered to

  25. Appropriate records are maintained in accordance with Company and legal requirements



  • Performs other duties as assigned to meet the business need

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.