Marriott Careers

Executive Housekeeper Florence Complex

Firenze, Italy; Firenze, Italy
Housekeeping & Laundry


Job Description

Check out pictures from associates at this location, and some videos too!

Posting Date Dec 30, 2018
Job Number 18001KRA
Job Category Housekeeping & Laundry
Location The St. Regis Florence, Firenze, Firenze VIEW ON MAP
Brand St. Regis Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 6,500 properties, you’ll find us in your neighborhood and in more than 110 countries across the globe. Learn about our 30 hotel brands at www.marriott.com/marriott-brands.mi. Find Your World.™
 
The St. Regis Florence: Indulge in the beauty of Florence and discover the cradle of Renaissance the ideal way. Our Florentine jewel, a historic palace designed by Brunelleschi in the historic center of Florence and ideally located along the Arno River.
Taste the delicious cuisine of our Michelin-starred restaurant, Restaurant Winter Garden by Caino, the heart of The St. Regis Florence experience, home to an innovative cuisine concept from classic Florentine recipes to tastes from the Mediterranean.
Indulge in our private suite spa, Iridium Suites by My Blend Clarins, unique and refined for your individual moments of relaxation and reflection.
 
The Westin Excelsior is an undisputed masterpiece in its own right: a stunning renaissance Palace with cutting edge contemporary interiors however flawlessly paired with unique renaissance features. A perfect mix of style and design: 171 guest rooms & suites  each beautifully decorated in period style, offering a taste of Florentine tradition. The Westin® brand provides instinctive and personalize innovative programs and services for its guests by focusing on well-being.
For a truly exceptional culinary experience, look no further than our restaurants and bars: a contemporary glass-enclosed roof garden with 360-degree views the city, SE·STO on Arno offers spectacular panoramas and exciting Mediterranean cuisine. The ORVM Bar is the perfect place for a light lunch or an expertly prepared cocktail at the end of the day.

JOB SUMMARY

Responsible for the daily shift operations of Housekeeping, and Laundry. Directs and works with employees to ensure property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.

CANDIDATE PROFILE

Education and Experience

• High school diploma or Degree; 5 years experience in the same role.

 OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 5 years experience in the same role.

CORE WORK ACTIVITIES

Managing Housekeeping Operations

• Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.

• Works effectively with the Engineering department on guestroom maintenance needs.

• Supervises the property general cleaning schedule.

• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.

• Inventories stock to ensure adequate supplies.

• Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.

• Assists in the ordering of guestroom supplies, cleaning supplies and uniforms.

• Supports and supervises an effective inspection program for all guestrooms and public space.

• Communicates areas that need attention to staff and follows up to ensure understanding.

• Ensures all employees have proper supplies, equipment and uniforms.

Managing Departmental Costs

• Participates in the management of the department’s controllable expenses to achieve or exceed budgeted goals.

• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.

• Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.

Ensuring Exceptional Customer Service

• Responds to and handles guest problems and complaints.

• Strives to improve service performance.

• Empowers employees to provide excellent customer service.

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Conducting Human Resources Activities

• Participates as needed in the investigation of employee accidents.

• Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.

• Ensures employees understand expectations and parameters.

• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

• Observes service behaviors of employees and provides feedback to individuals.

• Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.

• Participates in the employee performance appraisal process, providing feedback as needed.

• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.

• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.

• Participates in employee progressive discipline procedures.

 
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.


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