Marriott Careers

Event Executive

Bournemouth, United Kingdom
Sales and Marketing

Job Description

Check out pictures from associates at this location, and some videos too!

Posting Date May 17, 2018
Job Number 18001F1D
Job Category Sales and Marketing
Location Bournemouth Highcliff Marriott Hotel, Bournemouth, Dorset VIEW ON MAP
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.

An exciting opportunity has arisen in our Sales Department for an Event Executive to join our team! The role is a full time position of 40 hours per week.  
Job Summary 
Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing, copying). Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders). Promote awareness of brand image internally and externally. Gather materials and assemble information packages (e.g., brochures, promotional materials). Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process. Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events). Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.   
To successfully fill this role, you will ideally possess and demonstrate the following qualifications, behaviours, skills and values:
  • Effective sales skills
  • Effective communication (verbal, listening, writing) and negotiation skills
  • Strong customer development and relationship management skills
  • Strong organization skills
  • Knowledge of current trends in event management and event technology
  • Knowledge of overall hotel operations as they affect department
  • Ability to use Microsoft Office software applications and hotel system applications
  • Strong problem-solving skills; encourages new innovative solutions when appropriate
  • Effective decision making skills
Education or Certification
  • Good level of English essential
  • High School Diploma or equivalent required; Bachelor’s Degree preferred
Duties and responsibilities:
The Event Executive is responsible for incoming enquiries, from conversion through to seamless transition to operations for event execution and back to sales.  The Event Executive provides excellent customer service through every element of the event or group enquiry, utilizing strong selling skills. 
  • Ownership for the management and conversion of assigned enquiries
  • Coordination of all customer requirements, including communication and completing verbally and in writing with the customer the details of an event up to handover to operations on the day of event execution.
  • Conducts compelling show rounds to win the business
  • Proactively resolicits previous customers and event bookers for future opportunities
Guest Satisfaction
  • Interacts with guests to obtain feedback on product quality and service levels.  Effectively responds to and handles guest problems and complaints.
  • Provides excellent customer service.  Ensures all associates involved in and event or booking understand expectations and parameters.
  • Conducts pre- and post-event meetings as required to review/communicate group needs and feedback.
Sales and Revenue Management
  • Delivers a compelling sales experience to drive conversion and repeat business
  • Effectively up sells products and services throughout the event process..
  • Effectively manages customer budgets to maximize revenue and meet customer needs.
  • Accurately forecasts group sleeping rooms and event revenue (catering and audio-visual) for his/her groups.
What’s in it for me?
Giving associates opportunities to grow and succeed is part of the company’s DNA. As a company we offer unrivalled career and professional development opportunities.
Some of the fantastic benefits you would be entitled to if you joined Marriott International include:
  • Meals on Duty
  • Discounted Marriott hotel rates and Food & Beverage
  • Earn up to £150 for recommending a friend to work for us
  • Reward & Recognition programmes
Apply now to Start your Journey!
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.