Marriott Careers

Night Audit - Front Desk Talent (Casual)

Aloft Perth
Perth, Western Australia
Rooms and Guest Services Operations


Job Description

Check out pictures from associates at this location, and some videos too!

Posting Date May 24, 2018
Job Number 18001F00
Job Category Rooms and Guest Services Operations
Location Aloft Perth, Perth, Western Australia VIEW ON MAP
Brand Aloft Hotels
Schedule On-call
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Element, we believe that travelers deserve more than a place to stay. They need a place to thrive, where they can start every day fresh, focused, feeling alive. Whether they’re stopping by for a few days or settling in for a few weeks, time away from home shouldn’t mean time away from life. Our travelers recognize and appreciate our approachable, multidimensional staff, and we are energized by helping them find their own space in Element. We help our guests live life away as they do at home, no matter how long they stay.  If you’re an active optimist who doesn’t second guess connecting with like-minded guests and creating a balanced space for yourself and those around you, we invite you to explore career opportunities with Element.

About the Role:

Reporting to the Night Duty Manager, the Night Audit - Front Desk Talent is a key part of the daily hotel operations by maintaining a high level of customer service and processing front office procedures with attention to detail. Our Front Desk Talent are the "face of Aloft", dedicated to providing the very best of the Aloft vibe and feel in every guest interaction.

 

Your duties will predominantly involve processing guest check ins and check outs, assisting with all guest enquiries, and directing internal and external phone calls.

 

You will also be responsible for ensuring that all guests feel welcome and comfortable whenever they have contact with the Front Office Department. Creating a sassy and savvy impression as an ambassador for the hotel at all times will be of utmost importance.

 

You must be able to work on a rotating roster from 11:00pm until 7:00am.

 

You'll need to be in the know about current Perth trends, experiences and product knowledge to create a customised experience for your guests every time.

 

Skills & Experience:

Your skills and experience will include:

· Good English communication skills, both written and spoken

· Strong interpersonal, organisational and problem solving skills

· Competent with Word, Excel, PowerPoint and software packages

· Competent with OPERA Software or similar

· Passion for delivering energetic customer service

· Positive attitude and an electric personality

· Articulate and confident

· Fully valid WA Drivers License

 

Essentially you will be a confident self-starter and enjoy working within a sassy team, possess a proactive approach and demonstrate integrity and care for your team and guests. This is not a role for the light-hearted – you must be prepared to dedicate yourself to the development of the hotel and be able to give it your all to ensure its success.

 

Want to work in a place where energy flows, personalities mingle and opportunities abound? A place where anything can happen?

 

CLICK APPLY NOW!

 

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

 

Why us?

Marriott International is consistently recognized as an employer of choice around the globe by FORTUNE and Working Mother magazines, DiversityInc, Great Places to Work Institute, and the CRF institute among others. Visit our newsroom to learn more: news.marriott.com

To search all jobs or learn more about Marriott careers: www.marriott.com/careers Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.