Check out pictures from associates at this location, and some videos too!
Job Number 18001EZZ
Job Category Rooms and Guest Services Operations
Location Renaissance Barcelona Hotel, Barcelona, Barcelona VIEW ON MAP
Brand Renaissance Hotels
Position Type Management
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As a Navigator expert, you will be in charge of making guest experiences full of discoveries. Our guest wants to live less ordinary, and extraordinary experiences have to be found even in the most ordinary of places.
As Lead Navigator, you will supervise the Navigator team and ensure there is a smooth operation in all Front of House areas.
to special requests from guests with unique needs and follow up to ensure
satisfaction. Gather, summarize, and provide information to guests about the
property and the surrounding area amenities, including special events and
activities. Your creativity will be on stage as you will be responsible of
creating the monthly navigator in cooperation with the front office and
Navigator team. Promote the Navigator service to guests and ambassadors of the
hotel in order to make sure every associate has the Navigator touch. Answer,
record, and process all guest calls, messages, requests, questions, or
concerns. Contact appropriate individual or department (e.g., Bellperson,
Housekeeping) as necessary to resolve guest call, request, or problem. Review
shift logs/daily memo books and document pertinent information in logbooks. You
will work closely with the Marketing team, attend webinars and be on the know
of local, curious and unique experiences
Our Navigators celebrate the culture, ideas, people and talents of their
neighborhood and provide their personal recommendations on what to see and do
in their “ back yard”.
Education and Experience
• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; no prior work experience required
CORE WORK ACTIVITIES
Supply guests/residents with directions and information regarding property
amenities, services, and hours of operation, and local areas of interest and activities.
Contact appropriate individual or department (e.g., Bell person, Front Desk, Housekeeping, Engineering, and Security/Loss Prevention) as necessary to resolve guest call, request, or problem.
Arrange transportation (e.g., taxicab, shuttle bus) for guests/residents/visitors, and record advance transportation request as needed.
Respond to guest/resident requests for special arrangements or services (e.g., spa services, transportation, religious services, babysitting, financial services, business center services, interpretation services, reservations, dry cleaning, entertainment/sporting events, shopping) by making arrangements or identifying appropriate providers.
Respond to special requests from guests/residents with unique needs.
Gather, summarize, and utilize information about the property and the surrounding area amenities, including special events and activities.
Collect information and create with help of the front office team the monthly navigator.
Promote the Navigator to all Guests and Ambassadors of the hotel.
• Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
• Analyzes information and evaluates results to choose the best solution and solve problems.
• Informs and/or updates the executives and the peers on relevant information in a timely manner.
• Participates in departmental meetings and continually communicates a clear and consistent message.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.