Lobby/Security Attendant - Part Time (Overnight Shift)
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Job Number 18001ENZ
Job Category Loss Prevention & Security
Location Sheraton Centre Toronto Hotel, Toronto, Ontario VIEW ON MAP
Brand Sheraton Hotels & Resorts
Position Type Non-Management/Hourly
Start Your Journey With Us
Welcome to our family
We welcome you to be a member of our global, diverse Marriott family. Whether traveling across the city or around the globe we realize the importance of making each guest feel as welcome and secure as possible. Your protective nature and attention to details will play an important role in our success. Here, your work is appreciated as much as your individuality and you will be supported in all of your efforts.
The impact you’ll make
Your watchful eye and protective instinct goes far beyond basic. Because of you, our guests can come and go freely without worry. Your dedication to safety provides the guest the same sense of security as they feel in their own home.
What you’ll do
Provide and create a guest experience that exceeds expectations through positive public relations while preserving safety and order and protecting the property. Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system. Verify identification of all guests entering the building. Monitor and maintain building safety, fire codes, and the safety of guests and associates. Assist with emergency procedures, including evacuating guests. Complete incident reports to document all Security/Loss Prevention related incidents such as theft, accidents, physical hazards, and fire alarms. Resolve safety hazard situations. Escort any unwelcome persons from the property without interrupting the orderly flow of property operation. Report to scenes of vehicle accidents/thefts and document all required information. Assist in maintaining the cleanliness of the property.
Perks you deserve
We’ll support you in and out of the workplace by offering:
- Team-spirited coworkers
- Learning and development opportunities
- Encouraging management
- Wellbeing programs
- Discounts on hotel rooms, gift shop items, food and beverage
- Recognition programs
What we’re looking for
- Strong communication skills
- A history of thriving in stressful situations
- A team-first attitude
- A gift for paying attention to the smallest details
- Exercise good judgment and maintain a professional demeanor
Candidates should have a minimum of 2 years of experience within a Security role, with a focus on direct interaction with and service to customers. Prior experience in a hospitality environment is a strong asset.
Proficiency in any language(s) in addition to English is an asset.
Candidates must have the following certificates in order to qualify: valid Ontario security license, First Aid, CPR. CLSO (Certified Lodging Security Officer) and Smart Serve certifications would be an asset.
Candidates should be available for overnight shifts during weekends.
Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters). Complete required safety and security training. Display clean and professional uniform and personal appearance. Maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Move at a speed required to respond to work situations (e.g., run, walk, jog). Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Perform other reasonable job duties as requested by Supervisors.
You’re welcomed here
Our highest priority is making you feel as welcome as our guests. We want you to feel comfortable being yourself and to know you’re important to us. You’ll make an impact in your role, and for that, you’ll be appreciated and valued.
Notification to Applicants: Sheraton Centre Toronto Hotel takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 and will provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.