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Director of Catering

Shanghai, China
Event Management

Job Description

Check out pictures from associates at this location, and some videos too!

Posting Date May 15, 2018
Job Number 18001DZI
Job Category Event Management
Location The Westin Bund Center, Shanghai, Shanghai, China VIEW ON MAP
Brand Westin Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

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At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests’ well-being, and we’re energized to assist as partners in helping them maintain control and soaring above it all while on the road. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you’re someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise.


Prepare, implement and compile data for strategic sales plan, monthly reports, annual goals, forecasts and other reports as directed/required.


Develop banquet menus pricing and revenue minimums using current competitive data.


Actively participate in catering sales site inspection, property tours and customer meetings


Participate in daily business review meeting, GRC meetings and Service Culture meetings.


Assist in the development of year Business Plan for the hotel and then cascade this into a specific and measurable plan by segment and work with the DOSM to implement for the Catering team to execute.


Manage and drive business for the key account base of the hotel, maximizing revenue opportunities and exceeding the set targets.


Assist in maintaining a strong team performance, by regularly reviewing catering goals against performance and realigning strategies according to results.


Ensure all team members are fully versed on all aspects of the Starwood Programs including SPG Pro and TeamHOT and ensure all KPI’s are met and assists with building loyalty and encouraging repeat business.


Co-operate with all departments within the hotel.


Co-ordination of all aspects of the departments operation to ensure that the services of the Department are delivered to guests or internal customers with the aim of exceeding guest expectations and in accordance with Hotel’s standards.


Demonstrate effective verbal and non-verbal communication skill.


Ensure associates use the Meeting Planner Satisfaction Index (MPSI) surveys in a constructive manner to implement changes and reward performance where appropriate.


Verify timesheets.  Compile daily, weekly and monthly reports as required. Analyze reports and make recommendations.


Ensure all correspondence is written in the brand voice


Involve in Departmental training on all Sales and Marketing related issues.  Schedule catering associates to attend the relevant Starwood Sales training and Forum sales courses. 


Ensure all catering associates have conducted the Starwood Online trainings, accessible on the development center on Starwood One.


Ensure all associates adhere to the Hotel credit policy and procedures


Conduct the weekly communication meeting with BQT team, to avoid the communication breakdown in between.

It is not the intent of this job description to cover all aspects of the position but to highlight the most important areas of responsibility.


Responsible for the management of all aspects of the Catering department in accordance with company and brand standards. Coordinates details and menus for clients' functions and maintains budgeted revenues through solicitation of business. Monitors and controls financial and administrative responsibilities including asset protection. Ensures the highest level of service by training and developing staff and executing the requirements of events based on standards.


Education and Experience

• High school diploma or GED; 3 years experience in the event management or related professional area.


• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the event management or related professional area.


Leading Catering Teams

• Demonstrates self-confidence, energy and enthusiasm.

• Understands how to manage in a culturally diverse work environment.

• Uses problem solving methodology for decision making and follow up.

• Demonstrates personal integrity, manages time well, and is highly visible in areas of responsibility.

• Builds a positive work environment by demonstrating self confidence, energy and enthusiasm.

Managing Catering Operations

• Interacts with other catering employees, customers and guests, vendors and suppliers.

• Demonstrates knowledge of all departments within the property.

• Communicates group needs to various departments within the property.

• Prompts handling of all inquiries within market and parameters.

• Creates written and verbal presentations effectively.

• Meet with the Chef prior to function to verify arrangements and to observe the quality of the food presentation.

• Meet with clients to plan their functions and highlight features of facility as well as available services.

Ensuring Exceptional Customer Service

• Communicates all details of catering events to operating departments and customers.

• Manages the quality process in areas of customer service and employee satisfaction.

Supporting and Coordinating with the Sales and Marketing Function

• Qualifies business and tracks leads.

• Solicits and books meetings, conferences and catered corporate and social events.

• Finalizes and upsells catering arrangements for group/convention business.

• Negotiates and markets to drive sales and create profits.

• Identifies customer needs and all sales opportunities which ensure successful catering events.

Conducting Human Resources Activities

• Provides constructive coaching and counseling to employees.

• Directs the development, training, and mentoring of employees.

• Demonstrates knowledge of how and when to impose deadlines and delegate tasks.

• Motivates and provides a work environment in which employees are productive.

• Listens and responds to employee's needs.

• Manages group or interpersonal conflict situations effectively.

• Develops and manages hourly employees.

• Adheres to EEO and AA policies.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.