Marriott Careers

Customer Service (Switchboard) Supervisor

Sydney, Australia
Rooms and Guest Services Operations


Job Description

Check out pictures from associates at this location, and some videos too!

Posting Date May 14, 2018
Job Number 18001DFV
Job Category Rooms and Guest Services Operations
Location Sheraton on the Park, Sydney, New South Wales VIEW ON MAP
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another – and are driven to make things better. We love what we do, and we give it all we’ve got – on property and off. When guests stay with us, it’s not just a room with a bed that they’re buying. It’s an experience. We’re looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you, we encourage you to explore careers with Sheraton.

Job Summary
 

Sheraton on the Park is situated in the heart of Sydney’s CBD, this sophisticated upscale hotel leader embraces a unique culture of thinking outside the box when it comes to guest service. Combining a reputation for providing unparalleled comfort and service with a first-class location Sheraton on the Park, offers our life enthusiasts both style and convenience to satisfy their need.

 

The Sheraton on the Park is seeking a new team member who shares our passion for delivering an unrivalled level of service. You will need to be highly motivated in an environment where exceeding the expectations of our customers is the minimum standard.  Additionally, it is essential that you wish to work as a part of a team, as this is central to the way that we do business. In return we offer unlimited career opportunities, industry leading benefits and an environment where your development is our priority.

 

As a Guest Services Supervisor you will oversee the Communications Team and day to day operational issues when on shift. You will be a critical source of support for the Guest Services Manager. Experience in a 4/5 star large-scale hotel is preferable. Exposure to Opera, Fidelio or Operation is a requirement. Your leadership potential and professionalism will set you apart from other candidates.

 

First impressions last! You will possess exceptional communication and interpersonal skills and delight in delivering our guests a memorable experience. You will take pride in your appearance, as you will be the face of the Sheraton brand.  Experience within Guest Services in a 4-5 Star Hotel is preferred as well as the ability to work a 7 day rotating roster.


 
     Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare/review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals. Ensure adherence to quality standards. Enter and locate information using computers/ POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
 
 
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.