Marriott Careers

Groups & Events Executive

Mallorca, Spain
Sales and Marketing


Job Description

Check out pictures from associates at this location, and some videos too!

Posting Date May 11, 2018
Job Number 18001CWF
Job Category Sales and Marketing
Location Castillo Hotel Son Vida, a Luxury Collection Hotel, Mallorca, Mallorca, Baleares VIEW ON MAP
Brand The Luxury Collection
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
The Luxury Collection is a glittering ensemble of locally authentic hotels and resorts from around the world. Our hotel teams curate the world’s most enriching and desirable destination experiences. Our mission is to guide our guests, these seasoned travelers on transformative journeys that touch their spirits, enrich their lives and create lasting memories. If you are someone with an appreciation for evocative storytelling and a desire to provide genuine, personalized, and anticipatory service, then we invite you to join us on our journey and explore a career with The Luxury Collection.

Candidates have to be a Spanish work permission
 
POSITION PURPOSE
Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events.
ESSENTIAL FUNCTIONS
§Ensures that events progress seamlessly by following  stablished procedures, collaborating with other
employees, and ensuring accuracy.
§Greets customer during the event phase and hands-off to the Event Operations team  for the execution of details.
§Adheres to all standards, policies, and procedures.
§Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.
§Leads customer site inspections
§Coordinates and communicates event details both verbally and in writing to the customer and property operations.
§Follows up with customer post-event.
§Responds to and handles guest problems and complaints
§Conducts formal pre- and post-event meetings as required to review/communicate group needs and feedback.
 
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES
  • High level of Computer Skills
  • Mathematical Reasoning
  • Communicates effectively, verbally and in writing as appropriate for the needs of the audience.
  • Technical Acumen : The ability to connect with customers, detail events, upsell products and services, manage multiple customers at a given time, be detailed orientated,
  • understand and have a working knowledge of catering and event management systems.
  • Languages: high level of Spanish & English, German will be a plus.
  •  
EDUCATION & EXPERIENCE
Tourism university degree  or similar
1 - 2 years of experience in the event management and weddings
Opera Knowledge will be a plus
 
Grooming:
All employees must maintain a neat, clean and well-groomed appearance per Marriott standards.
 
NOTE: This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.
 
 
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.