Marriott Careers

Health Club - Life Guard

Shanghai, China
Golf, Fitness, and Entertainment


Job Description

Check out pictures from associates at this location, and some videos too!

Posting Date Apr 19, 2018
Job Number 180014MO
Job Category Golf, Fitness, and Entertainment
Location Shanghai Marriott Hotel City Centre, Shanghai, China VIEW ON MAP
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us

Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

 

Construction of the largest full-service Marriott-branded hotel in Shanghai, Shanghai Marriott Hotel City Centre opened its doors on 24 November, 2011. Located aside People's Square and Park on Xi Zang Middle Road, the Shanghai Marriott Hotel City Centre enjoys a premium downtown location. Nanjing Pedestrian Street is a 30 second stroll from the hotel's street entrance. The BUND, Suzhou Creek and the lively Xintiandi are all within easy walking distance.


MAJOR RESPONSIBILIES

职责概要:

 

To abide by all the hotel policies, procedures, regulations and standards, while striving towards total guest/member satisfaction. To ensure that swimming pool operations are working in a professional manner at all times including a day to day team working. Ensure that the swimming pool area is running smoothly in a 100% safe way in anytime, and provides courteous and efficient service to guests. Will perform Health Club other position’s responsibilities and duties when assigned. Work with all team members to ensure a correct, safe and smoothly-operating department.

遵守酒店的规章制度,遵从酒店的操作程序和标准,努力工作使客人满意。确保游泳池每天以专业的方式运作,并强调团队合作。保证游泳池区域在任何时候100%安全,并向客人提供礼貌的、高效的服务。在必要时需接受健康中心其他岗位的工作指派,与部门同事一起,保证部门以正确的、安全的、顺利的方式来运转。

 

 

 

SPECIFIC DUTIES

工作任务 :

 

1.       Administrative 管理要求

a.       Sign in/sign out at Reception, attend a daily department meeting every working day.

每天上班在接待台签到/签出,出席部门每日例会。

b.      Prior read department/section log book to get updated information & instruction.

第一时间察看部门/分部门的留言薄,以得到最新的工作指令和工作信息。

c.       Follow the department weekly duty roster available at reception counter. Any change for the shifts must be approved prior by both supervisor and manager.

按照部门每周排班表上班,在部门接待台察看排班表。任何班次的变动必须事先经过主管和经理的批准。

d.      Ensure properly groomed and wear clean uniform including name tag at all times. Carry the Basic card and know the Basic of the Day.

确保在酒店时仪容仪表符合标准,穿着干净的、符合标准的制服,佩戴名牌。万豪服务精神卡片要随时带在身上并熟悉当天的基本须知。

e.      Always practice team work and effective job not only on the pool area, but in the changing room and Reception area.

总是发挥团队精神,并且高效地对待游泳池工作、更衣室工作以及接待区域的工作。

f.        Ensure department standard of cleanliness is maintained by outstanding in all times.

确保整个部门的清洁工作一直保持高标准。

g.       Fully understand and carry out hotel safety standard and procedure in all time.

在任何时候,完全熟悉并且执行酒店安全标准和安全程序。

h.      Maintain a good working relationship with the associate and other departments.

与同事以及其他部门维持良好的工作关系。

i.         Fully understand the instruction of job assignment from supervisor/manager in all time. If has any questions or not clear things, must ask to clarify all details.

必须完全明白来自主管/经理的工作分派指令。如有疑问或不清楚,必须问清楚。

j.        Must clear health club daily opening/closing procedure and requirement, must carry out accordingly.

必须清楚健身中心每日营业的开门/关门程序和要求,并照此要求执行。

k.    Must fully know all “rules & regulations” of HC facilities, and carry out in daily work.

必须完全掌握健身中心所有设施的“使用规则”,并且在每日工作中执行。

l.      Must fully know all selling prices of HC items (membership, pro-shop items, personal training sessions etc), and give properly answer upon required.

        必须完全了解所有健身中心销售品的价格(会员价格、小卖部物品、私人教练价格等等),并且能够在被询问时正确地回答。

m.   If find/feel any abnormal situation in work area, must report to supervisor/manager immediately.

如果在工作区域发现/感觉任何不正常情况,必须马上报告给主管/经理。

2.       Safety安全

a.         Ensure all the pool area under observation.

确保游泳池所有区域在视线的观察范围内。

b.        Foresee all kind of abnormal situation and earlier action must be taken immediately.

预见各种不安全隐患,并立即采取行动杜绝危险情况的发生。

c.         To check all life-saving equipment everyday, ensure it’s in good conditions.

每天检查所有救生设备,保证设备完好。

d.        Must pass annually lifeguard certificate test by government association.

必须通过年度救生协会的救生员证年检。

e.        Ensure poolside and foot pool area free of water in all time.

确保游泳池边区域和脚池区域任何时候无积水。

f.          Check the water quality every 2 hours and record it, such as the figures of chlorine, PH, as well as water/air temperature.

2小时测试水质指标诸如余氯,PH值以及水温/气温,并做好书面记录。

g.         Count and record each swimmer, report total user number to health club receptionist in the end of afternoon shift.

记录当班时游泳人数。每天中班下班前报给健身中心接待员。

h.        Fully understand the rules & regulations of pool, and carry out in all time.

完全掌握游泳池规则,并且在任何时候监督执行。

i.           Fully understand the rules & regulations of Gym & changing room, and carry out in all time.

    完全掌握健身房、更衣室规则,并且在任何时候监督执行。

j.          Practice swimming & life-saving skill regularly according to the schedule from HC manager. Also need give workmates necessary swimming and life-saving training depends on requirement of HC manager.

按照健身中心经理的要求和时间表进行有规律的游泳和救生训练。同时指导部门同事进行必要的游泳和救生训练。

k.         Understand hotel fire and emergency procedure.

掌握酒店的消防和应急程序。

 

3.       Service服务

a.         Must understand smiling, greeting is important and necessary in all time.

必须明白微笑和问候是非常重要的和必须的,在任何时候。

b.        Care each guest not only in the swimming pool area, but in all hotel area.

时刻关注客人,不仅仅在游泳池区域,而且在酒店的任何区域。

c.         Pay attention to self manner such as smiling, eye contact, greeting and body language.

随时注意自己的礼貌,包括微笑、眼神接触、问候,以及礼貌的身体语言。

d.        To solve guest’s problem as soon as you can. Immediately report to supervisor/manager if you can not handle their problems.

帮助客人解决他们的问题。如果遇到的问题超出你的能力或者权限,应该立即向主管或经理汇报。

e.        Ensure guest towels and eye drops available and display in order in all time.

保证客用毛巾和眼药水随时有充足备用,并且摆放整齐。

      

  1. Cleanness清洁

a.        Ensure foot pool was emptied after finish operation. Deep clean the foot pool bottom and side wall before fill in water and after empty.

确保每天营业结束后放空脚池水。放空后和注水前均必须把脚池的底部和侧壁作深度清洁。

b.        To clean/wipe all pool furniture everyday. Keep all furniture, pool floor and corridor free of water in all time.

每天清洁/擦拭游泳池家具。在任何时间保证家具干净无水渍,游泳池、走廊地面无积水。

c.         After every afternoon shift, should put the automatic pool water vacuum into the pool to clean the pool.

每天中班结束后应该把自动水下吸尘器放进泳池中清洁泳池。

d.        Ensure all rubbish bins are clean and in good condition in all time.

确保所有垃圾桶任何时候干净、无缺损。

e.        Pool water and foot pool water should be best condition in all time.

游泳池和脚池水任何时候要保持最好水质。 

f.         To clean male/female changing room in case of the pool safety is 100%.

在保证游泳池100%安全的情况下,帮助做好男/女更衣室的清洁。

                          

  1. Membership relations Membership Sales会员关系维护以及会员卡销售

a.       Pay attention to any guests whom visiting Gym, Pool and changing room.

当有客人参观健身中心设施时,要多关注他们。

b.       Must know all kind of membership rate, membership application procedure, and member’s benefits.

必须清楚不同种类会员的价格,申请会员的程序,以及会员福利细节。

c.       Actively and warmly conversation with members should be followed always. Introduce yourself and facilities using procedure to member especially new member.

应该热情、主动地与会员交谈,主动向会员介绍你自己,以及介绍健身中心设施的使用程序,尤其是对新会员。

d.      Must know every health club member, especially new member. Greeting them by family name Mr, Mrs, or Ms. Knows their favourite sports and exercises habit in our health club.

必须知道健身中心的每一位会员,尤其是新会员。问候他们以姓氏:XX先生/XX女士/XX太太。了解他们在健身中心的运动喜好和习惯。

e.      Always support members by professional way. If not sure how to answer or solve their questions/problems, report to supervisor/manager immediately.

总是向会员提供专业的服务和支持。如果不清楚如何回答/解决会员的问题,应该立即向主管或经理汇报。  

 

6.       Additional Responsibilities

a.         When the pool has users, should follow the common sense that look after them properly even in lunch/dinner time. Away from the pool until swimmer lfet.

当游泳池有人游泳时,应该留在游泳池照看他们的安全,即使在午饭/晚饭时间,一直到游泳的客人离开后才可以去吃饭。

b.        To cover pointed job of department other position according to supervisor/manager’s assignment, such as changing room tidy up, cleaning, service, towels delivery, as well as reception job.

按照主管/经理的工作指派,做部门其他岗位的工作,比如更衣室整理、清洁、服务,取送毛巾以及接待台的接待工作等。

 

 

 

JOB SPECIFICATION职位要求 :

 

Profile of Competency

工作能力:

1. Lifeguard certificate救生证

2. Good attitude and responsibility 态度和责任感

3. 1 year experience 1年经验

Language 语言能力:

Mandarin / Basic English 基础英语

Education 教育:

 -

Job License 资格证

Lifeguard Certification 救生证

 
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.