Health Club - Life Guard
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Job Number 180014MO
Job Category Golf, Fitness, and Entertainment
Location Shanghai Marriott Hotel City Centre, Shanghai, China VIEW ON MAP
Brand Marriott Hotels Resorts /JW Marriott
Position Type Non-Management/Hourly
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Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.
Construction of the largest full-service Marriott-branded hotel in Shanghai, Shanghai Marriott Hotel City Centre opened its doors on 24 November, 2011. Located aside People's Square and Park on Xi Zang （Middle） Road, the Shanghai Marriott Hotel City Centre enjoys a premium downtown location. Nanjing Pedestrian Street is a 30 second stroll from the hotel's street entrance. The BUND, Suzhou Creek and the lively Xintiandi are all within easy walking distance.
To abide by all the hotel policies, procedures, regulations and standards, while striving towards total guest/member satisfaction. To ensure that swimming pool operations are working in a professional manner at all times including a day to day team working. Ensure that the swimming pool area is running smoothly in a 100% safe way in anytime, and provides courteous and efficient service to guests. Will perform Health Club other position’s responsibilities and duties when assigned. Work with all team members to ensure a correct, safe and smoothly-operating department.
1. Administrative 管理要求
a. Sign in/sign out at Reception, attend a daily department meeting every working day.
b. Prior read department/section log book to get updated information & instruction.
c. Follow the department weekly duty roster available at reception counter. Any change for the shifts must be approved prior by both supervisor and manager.
d. Ensure properly groomed and wear clean uniform including name tag at all times. Carry the Basic card and know the Basic of the Day.
e. Always practice team work and effective job not only on the pool area, but in the changing room and Reception area.
f. Ensure department standard of cleanliness is maintained by outstanding in all times.
g. Fully understand and carry out hotel safety standard and procedure in all time.
h. Maintain a good working relationship with the associate and other departments.
i. Fully understand the instruction of job assignment from supervisor/manager in all time. If has any questions or not clear things, must ask to clarify all details.
j. Must clear health club daily opening/closing procedure and requirement, must carry out accordingly.
k. Must fully know all “rules & regulations” of HC facilities, and carry out in daily work.
l. Must fully know all selling prices of HC items (membership, pro-shop items, personal training sessions etc), and give properly answer upon required.
m. If find/feel any abnormal situation in work area, must report to supervisor/manager immediately.
a. Ensure all the pool area under observation.
b. Foresee all kind of abnormal situation and earlier action must be taken immediately.
c. To check all life-saving equipment everyday, ensure it’s in good conditions.
d. Must pass annually lifeguard certificate test by government association.
e. Ensure poolside and foot pool area free of water in all time.
f. Check the water quality every 2 hours and record it, such as the figures of chlorine, PH, as well as water/air temperature.
g. Count and record each swimmer, report total user number to health club receptionist in the end of afternoon shift.
h. Fully understand the rules & regulations of pool, and carry out in all time.
i. Fully understand the rules & regulations of Gym & changing room, and carry out in all time.
j. Practice swimming & life-saving skill regularly according to the schedule from HC manager. Also need give workmates necessary swimming and life-saving training depends on requirement of HC manager.
k. Understand hotel fire and emergency procedure.
a. Must understand smiling, greeting is important and necessary in all time.
b. Care each guest not only in the swimming pool area, but in all hotel area.
c. Pay attention to self manner such as smiling, eye contact, greeting and body language.
d. To solve guest’s problem as soon as you can. Immediately report to supervisor/manager if you can not handle their problems.
e. Ensure guest towels and eye drops available and display in order in all time.
a. Ensure foot pool was emptied after finish operation. Deep clean the foot pool bottom and side wall before fill in water and after empty.
b. To clean/wipe all pool furniture everyday. Keep all furniture, pool floor and corridor free of water in all time.
c. After every afternoon shift, should put the automatic pool water vacuum into the pool to clean the pool.
d. Ensure all rubbish bins are clean and in good condition in all time.
e. Pool water and foot pool water should be best condition in all time.
f. To clean male/female changing room in case of the pool safety is 100%.
- Membership relations Membership Sales会员关系维护以及会员卡销售
a. Pay attention to any guests whom visiting Gym, Pool and changing room.
b. Must know all kind of membership rate, membership application procedure, and member’s benefits.
c. Actively and warmly conversation with members should be followed always. Introduce yourself and facilities using procedure to member especially new member.
d. Must know every health club member, especially new member. Greeting them by family name Mr, Mrs, or Ms. Knows their favourite sports and exercises habit in our health club.
e. Always support members by professional way. If not sure how to answer or solve their questions/problems, report to supervisor/manager immediately.
6. Additional Responsibilities
a. When the pool has users, should follow the common sense that look after them properly even in lunch/dinner time. Away from the pool until swimmer lfet.
b. To cover pointed job of department other position according to supervisor/manager’s assignment, such as changing room tidy up, cleaning, service, towels delivery, as well as reception job.
JOB SPECIFICATION职位要求 :
Profile of Competency
1. Lifeguard certificate救生证
2. Good attitude and responsibility 态度和责任感
3. 1 year experience 1年经验
Mandarin / Basic English 基础英语
Job License 资格证
Lifeguard Certification 救生证