Marriott 职业

餐饮服务部 - 大堂吧服务员/领位/饼店服务员

上海, 中国
餐饮服务和烹饪


职位描述

职位发布 Apr 11, 2018
职位编号 180011EN
工作类别 餐饮服务和烹饪
地点 上海雅居乐万豪酒店, 上海, 中国 在地图中查看
品牌 万豪酒店及度假酒店 / JW 万豪
编制 全职
职位类型 非管理人员/小时工

加入我们并开始您的职业生涯
万豪酒店是万豪国际集团的旗舰品牌,遍布全球 500 多个地区,正在不断推进待客的艺术,让我们的客人拥有精彩纷呈的旅程。作为万豪酒店的主人,您将通过提供极佳的选择、精致的风格和精心设计的细节,帮助我们遵守这一承诺。凭借您的技能和想象力,我们将一道创新和重塑酒店业的未来。
 
作为上海最大规模的万豪品牌酒店,上海雅居乐万豪酒店于2011年11月24日正式开业,其落座于繁华的城市中心,位于西藏中路,毗邻人民广场和人民公园。步行至南京路步行街仅需30秒,也可步行至上海繁华的著名景点 —— 外滩,苏州河及新天地。

 
MAJOR FUNCTION 主要 :
Greet and serve the guest by Marriott standards of food and beverage quality, presentation and sanitation, and in a gracious and professional manner. Display aggressive hospitality through positive personality with both guest and fellow associates. The CSR is responsible for ensuring that each and every customer receives a great shopping experience
按照万豪餐饮质量,服务和卫生标准,以亲切和专业的态度服务客人.对客人和同事积极热情.CSR确保每位顾客得到美好的购物经验
 
 
MAJOR RESPONSIBILITIES 責任概要 :
 
  1. Follow all Marriott policies and procedures.
    遵守万豪政策和程序
  2. Comply with the “clean as you go” policy.
    遵守”离开时清扫”的原则
  3. Report to work on scheduled days at the scheduled time.
    在工作日工作时间内汇报
  4. Report to work in uniform following all appearance standards.
    遵从衣着标准穿着制服并汇报
  5. Work as a TEAM.
    团对合作
  6. Follow all safety policies to ensure a safe work area.
    遵守安全政策确保安全的工作区域
  7. Honour all reasonable work-related requests made by a manager or supervisor, which may be outside your normal job activities, to achieve complete guest satisfaction and service throughout the Hotel.
    尊重由经理和主管提出的所有合理的与工作有关的要求,以完全达成顾客在酒店期间要求和服务,即使此工作可能超出你的正常范畴
  8. Check out with your supervisor before leaving your station or the floor for any reason.
    因任何理由离开岗位时,与主管汇报交代
     
     
SPECIFIC DUTIES 工作任務 :
 
  1. Check your station, prior to opening, for cleanliness of tables and chairs, proper set-up of salt and pepper, sugar, ashtrays, flowers, lamp, clean cutlery and glassware.
    开档前,检查岗位,清洁桌椅,准备盐,胡椒,糖,烟灰缸,花束,灯具,餐具和玻璃制品
  2. Do all necessary opening and closing side work according to the side work schedule.
    根据工作要求和计划完成必须的开档和收档工作
  3. Have all necessary tools ready: tray, pen, bus towel, corkscrew, etc.
    准备好工具:托盘,笔,口布和开瓶器等
  4. Develop a complete knowledge of menu items, their garnish, contents and preparation methods. Be ready to answer any guest questions about the menu in a positive and concise way. Know the use records.
    对菜单各项有全面的认识,包括调料,分量和制作方法.时刻准备明确的回答顾客的问题,并做好记录
  5. Operate the Point of Sale terminal correctly and follow all Marriott check-closing procedures.
    正确操作销售途径,遵守万豪收档程序
  6. Practice aggressive hospitality and use Suggestive Selling techniques when taking guest’s order.
    当接下顾客定单,采用建议销售技巧,积极主动
  7. Develop a good knowledge of beverages, liquors, and wine service.
    掌握相当的饮料,烈酒和红酒服务知识
  8. ensure all products are fresh and ready for sale
    确保所有产品新鲜
  9. stock shelves and cooler
    货架和冷库有存货
  10. Chewing gum or smoking is not allowed while on duty.
    嚼口香糖和抽烟在当班时不被允许
  11. Attend all meetings or training seminars as required.
    参加必需的会议和培训
  12. adheres to age-restricted sale policies, laws, and procedures by requesting and verifying identification
    遵照严格的销售政策,法律和程序
  13. Study and follow the Associate’s Training Manual.
    学习和遵守员工培训手册
           
     
JOB SPECIFICATION職位要求 :
 
Profile of Competency
工作能力:
  1. Guest-focused outgoing personality with a good smile.
关注客人,保持微笑
  1. Ability to meet standards of appearance.
达到仪容仪表的要求
  1. An honest self-starter with a cool, organized disposition.
理智,有条理而又诚实
  1. Can meet needs of guest satisfaction within company guidelines.
在公司指导方针内满足顾客要求
Language 語言能力:
  1. Demonstrated good communication skills in Mandarin. English preferred.
具备良好的语言交流技能.英文更宜
Education 教育:
  1. Minimum Vocational School
职校技校以上
Job License
資格 / 等級証:
  1. N/A
 
 
作为一家平等雇佣的雇主,万豪国际集团承诺雇佣不同背景的员工并支持多元包容的文化。