Marriott Careers

Butler Manager

The St. Regis Saadiyat Island Resort, Abu Dhabi
Abu Dhabi, United Arab Emirates
Rooms and Guest Services Operations

Job Description

Check out pictures from associates at this location, and some videos too!

Posting Date Apr 11, 2018
Job Number 18001027
Job Category Rooms and Guest Services Operations
Location The St. Regis Saadiyat Island Resort, Abu Dhabi, Abu Dhabi, United Arab Emirates VIEW ON MAP
Brand St. Regis Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us

The iconic St. Regis brand extends its legacy to Abu Dhabi with The St. Regis Saadiyat Island, Abu Dhabi, created by thoughtful Mediterranean architecture and a contemporary interior design.

The award-winning St. Regis Saadiyat Island Resort is the city’s true beachfront leisure address located just 20 minutes from Abu Dhabi International Airport and 10 minutes from the city’s bustling downtown.


Education and Experience

• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.


• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.


  • Is responsible for ensuring all guest requirements are met and exceeded
  • Recognizes all repeat and important guests and build rapport in order to develop personal guest contact, obtain preferences and proactively anticipate guest needs and requirement
  • Continuously strives with the team to provide the bespoke and uncompromising services
  • Supervises or directly handles all guest complaints or urgent feedback to ensure maximum guest satisfaction while protecting the company interest
  • Monitor daily guest questionnaires and GEI results to identify shortfalls and remedy service
  • Analyse LRA results and communicate them to the team and develops Corrective Actions as needed
  • Conducts Hotel / Suite show around when requested by the senior management
  • Report maintenance faults and damage to machines, furniture and fittings in all areas of the hotel to the maintenance department
  • Conduct regular inspections of all areas responsible to guest rooms and heart of operation including maintain a control on the operational stock and requests
  • Establish and maintain standards and procedures of cleanliness standards for all guest rooms, suites and corridors.
  • To provide an inspiring example of Rooms citizenship, responsibility and resourcefulness by asserting, protecting and demonstrating the core values of the St. Regis commitment to excellence
  • Ensure service standards are consistently reviewed and monitored, and in compliance with St. Regis brand standards and 3rd party inspection standards
  • Complete and update annually Standards and Procedures for the Butler department
  • Make sure the sufficient information is prepared and provided to all guests
  • Make sure the above information is always updated and shared with hotel associates well
  • Evaluates operations in order to identify training needs and conduct relevant training to ensure quality and standards of service and product are maintained
  • Monitor and review Quality Standards for the Department
  • Coordinate appropriate projects for all related Departments
  • Conduct duties in a courteous, safe and efficient manner, in accordance with St Regis Saadiyat Island Resort Abu Dhabi policies and procedures, ensuring that the highest level of service and communication is maintained

It is not the intent of this job description to cover all aspects of the position but to highlight the most important areas of responsibility

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.