Marriott Careers

AOTE Supervisor

Grand Cayman, Cayman Islands
Golf, Fitness, and Entertainment

Job Description

Check out pictures from associates at this location, and some videos too!

Posting Date Mar 27, 2018
Job Number 18000VTO
Job Category Golf, Fitness, and Entertainment
Location The Ritz-Carlton, Grand Cayman, Grand Cayman, Cayman Islands VIEW ON MAP
Brand The Ritz-Carlton
Schedule Full-time
Position Type Non-Management/Hourly

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At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

Job Summary

Oversees the daily operations of the AOTE Heritage House and responsible for supervision of coordinators, their personal development and evaluations, in addition to overall supervision of staff.  Oversees all group business, including drafting proposals, maintaining positive relationships with Meetings & Special Events Managers and outside meeting planners. Coordinates staff for group events and implements group programs, also will be responsible for the ongoing development, expansion and maintenance of the department. Will be responsible for supervising program counselors in activities such as snorkeling, kayaking, art, crafts and outdoor adventure.  Qualified candidates will have:

·       Degree in Marine Biology or Environmental Science and will have experience working with children from aged 4 years up to adult.

·       Desire to work with both adults and children and show them the wonders of the Cayman Islands.

·       Experience working at least one season in an Ambassadors of the Environment program

·       Excellent presentation skills. 

·       Knowledge and comfort with computer software including Concierge Assistant, Opera, Micros and all Microsoft Office applications.

·       Ability to work a flexible work schedule

·       Excellent English written and verbal communication skills; second language a plus.

     Lead programs for kids, youth, adults, families, and group activities, such as snorkeling, kayaking, underwater photography and videography, botanic park (terrestrial) tours, sustainable living lessons, arts & crafts, etc. Explain and promote the rules and regulations of the recreation facility intended for the safety and welfare of guests and members. Observe activity in the recreational facility and respond appropriately in accordance with local operating procedure in the event of an emergency. Be aware of possible situations where guests are not able to safely participate in an activity and inform supervisor/manager. Demonstrate knowledge of local and cultural heritage. Prepare for each activity, ensuring that the co-naturalist or attendant is also prepared with any necessary materials, and guiding the group at all times. Ensure operation of the Ambassadors of the Environment program in relation in curriculum preparation and production for each activity. Ensure preparedness of program with any necessary materials and confidence in guiding the group at all times.
     Follow company policies and procedures; maintain confidentiality of proprietary information; protect company assets. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational quality. Visually inspect tools, equipment, or machines; move over sloping, uneven, or slippery surfaces; stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 75 pounds without assistance. Perform other reasonable job duties as requested.
The Ritz-Carlton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.