Marriott Careers

Supervisor-Front Desk 前台主管

Shanghai, China
Rooms and Guest Services Operations


Job Description

Check out pictures from associates at this location, and some videos too!

Posting Date Mar 27, 2018
Job Number 18000VHG
Job Category Rooms and Guest Services Operations
Location Sheraton Shanghai Hongkou Hotel, Shanghai, China VIEW ON MAP
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another – and are driven to make things better. We love what we do, and we give it all we’ve got – on property and off. When guests stay with us, it’s not just a room with a bed that they’re buying. It’s an experience. We’re looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you, we encourage you to explore careers with Sheraton.

Job Summary
 

To ensure

1.           To ensure that the Department’s Operations Budget is strictly adhered to, and that all costs are strictly controlled.

2.           To supervise all Front Desk services by making sure that these services are available and carried out with the utmost efficiency.

3.           To maintain par stock of collateral, stationary and other necessities to avoid over stocking as well as running short on stock.

4.           To constantly strive to please all guests that he/she may come into contact during his/her work hours.

5.           To study and evaluate the operation and procedure of the Front Desk, and suggest improvements to the Guest Service Manager.

6.           To assign duties and responsibilities to subordinates and to assist them in their duties.

7.           To ensure that all VIP, Royal Club guestrooms are pre-assigned and inspected prior to the guest’s arrival.

8.           To liaise with Front Desks on all outstanding bills for departing guests.

9.           To liaise with the Guest Service Manager on any guest complaints or problems

10.         To handle guest complaints, in accordance with the hotel policy, reporting all complaints to the management.

11.         To have a sound knowledge of the local environment such as restaurants and shopping areas within the city.

12.         To inspect the hotel’s main entrance, Reception Lobby, restaurants, public toilets and guest floors when appropriate, and report the

13.         To ensure all rebates are checked and signed prior to the transactions.

14.         To check all today’s departure list and make appropriate notification of any charges.

15.         To ensure that guests’ safety and security, especially safety boxes and guestroom keys are handled efficiently and promptly.

16.         To ensure all Front Desk equipment such as folio printers, etc. are well maintained and in good working condition.

17.         To ensure maximum sales for in-house facilities and other Regent destinations by continuously promoting them upon inquiry

18.         To maintain good relationships with the various sources of hotel patrons who have influence over our business, such as Corporate Accounts, Travel Agents, Tour Operators, etc

19.         To handle foreign exchange ensuring that a receipt is given.

20.         To maintain effective Communication systems within the Front Desk, ensuring through the use of Logbooks, diaries and daily pre-shit briefings, etc. that staff is always kept informed on relevant matters.

21.         To maintain guest ledgers in a systematic manner to facilitate balancing by the Night Auditor.

22.         To handle the issuing, accessing and closing of safety deposit boxes and to complete the relevant documents accordingly

23.         To ensure that the hotel’s credit policy is adhered to at all times.

24.         To prepare and balance To ensure that the Front Office Team Leaders are passing all information when changing shifts.

25.         To forecast room occupancy in conjunction with the Guest Service Manager To handle VIP guest reservations and issue VIP amenity orders.

26.         To ensure that all Front Office Clerks are aware of all activities within the hotel (F&B Functions, restaurants, meetings, arriving and departing VIP’ s, groups).