Reservation Sales Agent
Check out pictures from associates at this location, and some videos too!
Job Number 18000VG1
Job Category Reservations
Location W Taipei, Taipei, Taipei VIEW ON MAP
Brand W Hotels
Position Type Non-Management/Hourly
Start Your Journey With Us
We share our guests’ passions, providing insider access to what’s new and what’s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.
Purpose of Role
Ensure reservations received through various channels are accurately inputted into the PMS according to Marriott standards and guidelines while maintaining outstanding customer service and ability to promote the hotel product actively in professional manner.
§ Ensure attention-to-detail on all reservations with precision in preparation
prior to guests’ arrival
§ Input bookings from domestic and international wholesalers into the PMS and
respond within the same day
§ Confirm reservations and ensure all reservations are guaranteed prior to
§ Capable to introduce the hotel’s products and facilities to guests with
§ Demonstrate ability to promote any current packages and promotions by the
§ Ensure all guest inquiries are responded within 24 hours upon receiving the
§ Respond enquiries through the reservation general email address promptly
and assist with the maintenance of the reservation email account filing system
§ Complete daily checklist tasks efficiently
§ Support the team with effective filing systems either manually and
electronically for easy access and retrieval of all reservation relevant
§ Comprehend various Marriott standards and guidelines in order to comply
reservation procedures accordingly
§ Enlighten guests about the Marriott Preferred Guest program when required
Marriott International is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. Marriott International
does not discriminate on the basis of disability, veteran status or any other
basis protected under federal, state or local laws.