Marriott Careers

Reservation / Communication Agent

Sydney, Australia
Rooms and Guest Services Operations


Job Description

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Posting Date Mar 25, 2018
Job Number 18000UZL
Job Category Rooms and Guest Services Operations
Location The Westin Sydney, Sydney, New South Wales VIEW ON MAP
Brand Westin Hotels & Resorts
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us

The Westin Sydney is an award winning deluxe hotel set in the heart of Sydney's fashion and finance district. Part of the redevelopment of Sydney's historic General Post Office on Martin Place, this luxurious hotel is surrounded by Sydney's most exclusive designer shopping, best restaurants, theatres and nightlife. Uniquely combining Sydney's original General Post Office building with a modern 31-storey tower, the hotel has 416 rooms and suites. The hotels offers impressive event and banquet facilities featuring a highly flexible and sophisticated pillar free hotel ballroom which can accommodate up to 1,000 guests for a seated event, as well as a Victorian style ballroom and eight smaller function spaces.


The Role:
 
An exciting opportunity has become available to join The Westin Sydney team as a Reservations / communication Agent.
 
As a Reservations / communication Agent you will be required to provide consistent and professional service in all aspects of internal and external communications.
 
Some of your areas of responsibility will include:
 
  • Anticipate guest’s needs through observation and offer prompt, efficient service either personally or through effective communication with other associates
  • Ensure an accurate and complete guest history, updating information of new guests, ensuring that all details has been captured.
  • Have sound knowledge of hotel facilities, including room configurations and the operating times of all food and beverage outlets
  • Complete Daily Checklist of reservations duties set out by Revenue and Operations Manager.
  • Promptly answer all Reservations Emails and inquiries
  • Prompt attention and maintaining our filing systems.
  • Review and action listed miscellaneous duties that have a revenue or guest impact
  • Dispatch requests to the appropriate department
  • Follow up on all requests and complaints to ensure 100% guest satisfaction
  • Take In room Dining orders and accommodation reservations
 
The Requirements:
 
  • Outstanding communication skills
  • Thorough follow up, strong attention to detail and problem solving skills.
  • Excellent customer service skills
  • Have a friendly and professional telephone manner
  • A strong understanding of Opera will be viewed favorably
  • True passion for exceeding customer expectations
  • Availability to work a variety of shifts over a 24 hour, seven day rotating roster
 
Marriott International is the world's leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 6,100 properties, you'll find us in more than 110 countries across the globe. Learn about our 30 hotel brands at www.marriott.com/marriott-brands.mi. Find Your World.