Marriott Careers

Franchised Front Desk Supervisor

Fort Lauderdale, Florida
Rooms and Guest Services Operations


Job Description

Check out pictures from associates at this location, and some videos too!

Posting Date Mar 22, 2018
Job Number 18000U5G
Job Category Rooms and Guest Services Operations
Location Courtyard Fort Lauderdale Beach, Fort Lauderdale, Florida VIEW ON MAP
Brand Courtyard by Marriott
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

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Thank you for your interest in this position. It is a job opportunity with one of Marriott International’s franchisees.

 

Pleaswe apply via email : mike.d.fleming@marriott.com


Additional Information: This hotel is owned and operated by an independent franchisee, Fillmore Capital Partners. The franchisee controls all aspects of the hotel’s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.

 

BASIC FUNCTION: The Front Desk Supervisor is to oversee the operation of the Front Office ensuring the highest levels of guest service.  The Supervisor settles guest problems and is empowered to act in the absence of a manager.

QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE
  • High school graduate or equivalent.
  • Two years of college preferred.
  • Two years experience in front desk or reservations.
  • One year supervisory experience
  • Computer proficiency.
  • Advanced knowledge of Front Office computer systems including the ability to solve basic system related problems.
ESSENTIAL FUNCTIONS:

1.Ensure exceptional guest service is delivered at the front desk.

2.Complete morning and evening Front Office reports.

3.Resolve guest problems expediently and in a professional manner.

4.Monitor fluctuations in occupancy and daily transportation manifests and change the schedule accordingly.

5.Ensure group rooming lists are accurate and to coordinate any special group requests.

6.Direct the efforts of the Front Office Employees, delegating work in a fair and equitable manner.

7.Assist in the training and motivating of Front Office associates. 

8.Attend required meetings as a representative of the Front Office.

9.Solve basic computer problems.

10.Perform additional duties as requested by the Front Office Manager.



MARGINAL FUNCTIONS:

1.Acts as front of the house Manager on Duty in the absence of a Manager on Duty.

2.Assists other departments as required.

ENVIRONMENT:  Office setting with a desk, chairs, computers, and file cabinets. Overhead fluorescent lighting and comfortable ventilation.  


BASIC FUNCTION: The Front Desk Supervisor is to oversee the operation of the Front Office ensuring the highest levels of guest service.  The Supervisor settles guest problems and is empowered to act in the absence of a manager.

QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE
  • High school graduate or equivalent.
  • Two years of college preferred.
  • Two years experience in front desk or reservations.
  • One year supervisory experience
  • Computer proficiency.
  • Advanced knowledge of Front Office computer systems including the ability to solve basic system related problems.



ESSENTIAL FUNCTIONS:

1.Ensure exceptional guest service is delivered at the front desk.

2.Complete morning and evening Front Office reports.

3.Resolve guest problems expediently and in a professional manner.

4.Monitor fluctuations in occupancy and daily transportation manifests and change the schedule accordingly.

5.Ensure group rooming lists are accurate and to coordinate any special group requests.

6.Direct the efforts of the Front Office Employees, delegating work in a fair and equitable manner.

7.Assist in the training and motivating of Front Office associates. 

8.Attend required meetings as a representative of the Front Office.

9.Solve basic computer problems.

10.Perform additional duties as requested by the Front Office Manager.

 

This company is an equal opportunity employer.

 

 

 

 

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