Marriott Careers

Director of Information Technology

Oman, Oman
Information Technology

Job Description

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Posting Date Mar 22, 2018
Job Number 18000TYS
Job Category Information Technology
Location W Muscat, Oman, Oman VIEW ON MAP
Brand W Hotels
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat.
We share our guests’ passions, providing insider access to what’s new and what’s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.


In addition to the functions of a property systems manager, the Director of property Technology manages a revenue-generating function in a large property or multiple properties with a shared infrastructure. Works with property management and Regional IR leadership to participate in the acquisition of technology services for guests through an understanding of the properties specific business/customer base (i.e. convention). Provides strategic leadership for IR services surrounding initiatives and projects and coordinates with regional IR leadership on systems/services to enhance services in a specific property. May have direct reports (property systems manager, property systems technicians) or direct work of on-site shared services staff.


Education and Experience

• BS/BA or equivalent work experience. Additionally, 5-7 years experience in like position.

• System-related professional certifications preferred.

• Previous management experience and demonstrated matrix management skills

• Experienced in network hardware, desktop, peripherals, protocols, communications, operating systems and Marriott internal applications (MARSHA, PMS, NGS, SFA, etc.)


Managing Projects and Policies

Functions as on-site project manager who plans and manages both new systems and system upgrades for property site.

Performs assessments of needs ensuring compliance with budget, standards.

Determines priorities, schedules, plans and necessary resources to ensure completion of property projects on schedule and according to specification.

Prepares project plans and monitors on-site.

Coordinates multiple-vendor projects.

Ensures compliance to technology-related vendor contracts.

Responsible for property compliance with appropriate Marriott International Policy and Information Security Manual. Accountable to take action to address deficiencies. Determines solutions and implements per SOP.

Provides timely, accurate, and detailed status reports as requested

Ensuring Technology Needs are Met

Evaluates and makes recommendations regarding technology/asset life-cycles. Ensures that necessary property is properly equipped in terms of PCs, hardware, servers, etc.

• Foresees, identifies and resolves system(s)’ performance problems

Certifies software applications for use at property

Creates and ensures implementation of disaster recovery and business continuity plans as they relate to technology.

Ensures property’s technology assets are secure and maintained in accordance with Marriott International policies and standards.

Possesses advanced knowledge in the areas of data communications, desktop support, and servers/networks. Uses knowledge to solve 2nd level support issues and train/develop junior staff.

Ensures availability of current documentation for cabling, network systems, and applications exist

Reviews networks’ performance and performs design/re-design as needed to meet property needs

Ensures periodic inventories of applications and hardware are conducted.

Forecasting and Complying with Financial Parameters

Analyzes, communicates and implements property strategy to drive technology revenue and contribute to property’s overall business success.

Manages technology profit and loss. Responsible for monitoring and controlling all technology-impacted revenues and expenses generated by the property including, but not limited to: telecommunications, HSIA, business center technologies and A/V

Ensures that property management has realistically budgeted CAPEX and department operating budgets based on anticipated IT projects and property support/needs requirements.

Advises and ensures that property management has adequately addressed technology needs in short- and long-term planning.

Reviews vendor proposals and selects appropriate vendor for technologies/hardware.

Building Successful Relationships

Communicates IR standards and best practices

Is expected to present proposals, analyses, projects, cost-models, etc. in a well- written and/or verbally articulate manner.

Is viewed as a credible leader by subordinates, peers, and senior management

Provides exceptional customer service.

Managing and Conducting Human Resource Activities

May have direct management responsibility for property-based system managers and technicians. Provides work direction to cluster--based systems technicians and managers.

Responsible for hiring, training, development, compensation, performance management of direct reports. Additionally, provides performance feedback to Area System Manager on cluster support positions.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.