Marriott Careers

F&B Service - Assistant Chinese Restaurant Manager

Shanghai Marriott Hotel City Centre
Shanghai, China
Food and Beverage & Culinary


Job Description

Check out pictures from associates at this location, and some videos too!

Posting Date Mar 22, 2018
Job Number 18000TY4
Job Category Food and Beverage & Culinary
Location Shanghai Marriott Hotel City Centre, Shanghai, China VIEW ON MAP
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.
 
Construction of the largest full-service Marriott-branded hotel in Shanghai, Shanghai Marriott Hotel City Centre opened its doors on 24 November, 2011. Located aside People's Square and Park on Xi Zang (Middle) Road, the Shanghai Marriott Hotel City Centre enjoys a premium downtown location. Nanjing Pedestrian Street is a 30 second stroll from the hotel's street entrance. The BUND, Suzhou Creek and the lively Xintiandi are all within easy walking distance.

MAJOR FUNCTION 主要 :
 
To assist the Restaurant Manager in the day to day operations of the restaurant in such a manner as to maximize revenues and minimize costs with particular attention to complete guest satisfaction, associate welfare, and profit margins. 协助餐厅经理完成餐厅的日常运作,秉持收益最大化,支出最小化的工作态度。满足顾客的需求,处理员工福利事宜,和完成利润指标。
 
MAJOR RESPONSIBILIES 責任概要 :
 
  1. Assist the Restaurant Manager in being responsible for the restaurant area, ensuring a smooth running, profitable operation within the framework of the hotel.
  2. Assist in maintaining the overall welfare of our associates by providing them with the training and resources to take care of our guests.
  3. Assist to achieve departmental budget goals by maintaining profits through increased sales revenue and the efficient cost expenditure.
  4. Work with the Restaurant Manager to be responsible for the monthly department Profit & Loss Statement.
辅助餐厅经理处理就餐区域内的工作。在宾馆的规范制度下,确保餐厅运作正常,并获得利润。
 确保员工的各种福利,提供员工职业培训和各种资源,以实现更好的服务。
 协助经理实现部门的预算指标。通过激增销售,合理支出,来获得利润。
与经理共同负责部门的月赢亏报表。
 
 SPECIFIC DUTIES 工作任務 :
 
OPERATIONS
  1. Assist in the preparation of the yearly department budget by using history & forecasting techniques to develop an aggressive budget that reflects the achievable capabilities.
  2. Assist in accurately forecasting business demands to ensure efficient staffing & food production.
  3. Ensure the awareness & enforcement of all Marriott S.O.P.’s & Property L.S.O.P.’s.
  4. Enforce operational Standards that are periodically reviewed & updated.
  5. Be responsible for maintaining outlet safety and sanitation standards at all times.
  6. Enforce Marriott’s 39-point sanitation checklist by having all outlets inspected on a monthly basis.
  7. Be responsible for asset management of all outlet property and facilities.
  8. Conduct a preventative maintenance inspection on a monthly basis.
  9. Enforce Marriott’s Principles of Hospitality at all times.
  10. Above all, to lead by example through a “hands on” approach to motivate our associates to excel.
利用以往的经验和对未来的预测,协助经理准备部门的年预算报告,并发展一个具有可现实现性的预算目标。
准确的预测未来的商业需求,保证充足的人员配备和食品。
熟知并执行所有万豪标准操作程序和当地酒店标准操作程序。
执行公司的规章制度,并定期回顾和加以革新。
保证部门的安全性,保持卫生设施的标准。
执行万豪酒店的39点卫生标准,每月对所有的部门进行卫生检查。
负责所有部门的物品和设施的财产管理。
每月对所有部门进行卫生清洁维护的检查。
遵守万豪酒店的员工行为准则。
综上所述,须以身作则,树立榜样,通过亲力亲为来激励其他员工的发展动力。
 
HUMAN RESOURCES
  1. Assist in the development and implementation of management training plans for subordinate managers and supervisors on a quarterly basis in conjunction with HRD.
  2. Conduct a departmental daily “15 Minute” training program.
  3. Assist in the execution of all associate performance reviews in a professional and timely manner.
  4. Assist in all aspects of associate management including hiring, discipline in conjunction with the Restaurant Manager.
  5. Assist in conducting an effective monthly associate meeting with minutes and P&A forwarded to the GM, F & B and HRD.
  6. Be responsible for the completion of the wage progress report on a weekly basis.
  7. Practice “open door” policy to all associates.
以每季度为基准,与人事部门主管联系,辅助其开展和实施部门经理和管理人员的管理培训计划。
每日进行15分钟的职业培训课程。
从专业的角度,及时的协助完成员工的工作表现评定工作。
与餐厅经理沟通,协助完成员工的管理工作,包括:雇佣,处罚等事项
每月协助开一个简单有效的员工会议,并上报给总经理,餐饮部和人事部主管。
每周作出工资进度报告。
考察员工的“迎客”条例规范。
 
ADMINISTRATIVE
  1. Prepare efficient schedules for management and associates.
  2. Be responsible for all accounting and billing procedures in the outlets.
  3. Be responsible for the accurate supervision of the associate time control and payroll systems by working with Accounting and HRD.
  4. Assist in planning outside associates activity to promote teamwork.
  5. Promote positive inter-departmental relations through candid communication and cooperation.
  6. Respond to guest inquiries or concerns within 24 hours in what is deemed the appropriate manner.
  7. Perform any reasonable request made of management which is not life threatening or against the law.
准备合理的管理计划和员工安排计划。
负责部门的财务和支出费用。
与财务和人力资源主管协作,共同负责员工的工作时间和工资系统的管理。
协助安排在外部工作员工的活动事项,促进团队合作。
各部门之间彼此坦诚沟通和合作,构建良好的部门关系。
24小时内答复和解决顾客的问题和忧虑,此时断为最佳的处理时机。
在不涉及生命威胁,不违反法律的情况下,可以相应的执行能改善管理的合理要求。
 
 
MARKETING
  1. Be aware of all Marriott Guest Incentive programs and the correct accounting procedures pertaining to them.
  2. Assist in the development & execution of marketing plans for the outlet.
  3. Be aware of competitors in the market & assist in a competition analysis on a quarterly basis.
知道所有万豪客户激励项目并了解相关的顾客结帐方式。
协助开展和完成该部门作出的市场计划。
了解市场中的竞争对手,并协助上级部门完成每季度的竞争对手分析数据
 
JOB SPECIFICATION職位要求 :
 
Profile of Competency
工作能力:
  1. Minimum of two years of restaurant operations management experience.
  2. Demonstrated leadership qualities.
  3. Demonstrated good technical knowledge of restaurant operations.
  4. Demonstrated strong hospitality and communication skills.
  5. Demonstrated strong work ethic.
 
Language 語言能力:
  1. Proficient in English and Chinese.
 
Education 教育:
  1. Minimum Vocational School
 
Job License
資格 / 等級証:
  1. N/A
 
 
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.