Marriott Careers

Welcome Desk Shift Leader

Hong Kong S.A.R., Hong Kong S.A.R.
Rooms and Guest Services Operations


Job Description

Check out pictures from associates at this location, and some videos too!

Posting Date Mar 21, 2018
Job Number 18000TBG
Job Category Rooms and Guest Services Operations
Location W Hong Kong, Hong Kong S.A.R., Hong Kong VIEW ON MAP
Brand W Hotels
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat.

We share our guests’ passions, providing insider access to what’s new and what’s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.

Role Descriptions

 

Responsible for providing a warm, welcoming and witty experience to all guests who stay at W Hong Kong. Create a WOW experience for guests by attending to their needs and provide efficient check-in and fond farewell, seize every opportunity to provide our Whatever/Whenever service commitment. Resolve guests’ complaints and introduce membership program.

Provide support to the Welcome Desk Agents and provide training when needed.

 

Job Requirements

 

Experience - 3 years working experience in front desk position
Education - bachelor degree in hospitality or relevant discipline
Technical / functional competencies - experience in computer skills (Microsoft Words, Excel & Powerpoint). Knowledge of Opera, POS system is a plus.
Language skills - fluent in Cantonese, English & Mandarin


W Look - appear confident, well-groomed
W Personality - warm, welcoming, smiling and pleasant
You + You = W - collaborate, embrace differences
Whatever / Whenever - fulfill desires & grant wishes, customize experiences
Get It Done… Make it Happen - own it, get it done creatively, think and act proactively, do it with style.
​Act with professionalism & integrity; learn, develop and adapt to change
 

 
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.