Mar 19, 2018Job Number
Rooms and Guest Services OperationsLocation
The Barcelona EDITION, Barcelona, Barcelona VIEW ON MAPBrand
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EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. Our hotels are stunning microcosms of the world's top cities, featuring the finest in dining, entertainment, nightlife, and service to create an enchanting experience that makes your spirit soar!
To create this magical experience, we need you.
EDITION is hiring warm, out-going, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work. A place where service comes from the heart, not from a handbook. A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests.
BUSINESS CONTEXT – EDITION
EDITION is the industry’s first truly global lifestyle hotel brand that successfully combines a personal, intimate and unique hospitality experience on a global scale. Developed in collaboration with Ian Schrager and Marriott Intl., EDITION combines outstanding innovation and design with the highest levels of service execution. It achieves this goal by bringing great personal, friendly, modern service as well as outstanding, one-of-a-kind food, beverage and entertainment offerings... “all under one roof”.
EDITION responds to new emerging cultural and social imperatives. It reflects these changing lifestyles and caters to a vast underserved market of guests expecting and in turn demanding a unique experience, not merely a place to sleep. Each hotel is rare in its individuality, authenticity, originality and unique ethos that reflects the best of the cultural and social milieu of its location and of the time.
EDITION is about an attitude and the way it makes you feel rather than the way it looks. The attitude comes alive to guests via their senses. The brand has unique language, modern visual appeal, music and scent.
A Full Time position based at The Barcelona EDITION
Number of Direct Reports – up to 6
Size of Unit (Number of Rooms) 100
- Classification of Unit (AAAA – D) B
As an Assistant Front Office Manager Night, your main mission will be to support the Front Office Manager to continuously delight and enchant each and every one of our guests while creating lasting memories during night shift.
You will be leading the night shift empowering your employees to create a new unique original experience for our guest, encouraging, recognizing and training them to deliver an authentic and sophisticated service, and create a successful business.
You will work closely with Engineering, Food and Beverage, Guest Experience, Sales & Marketing, and Housekeeping to ensure guest preferences are communicated and to track readiness of guest services. You will become an expert on the EDITION Brand to ensure that you represent the brand and create brand awareness among the different stakeholders.
In collaboration with the Front Office Manager you will work and follow up on guest and employee satisfaction focusing on continuous improvement and work to exceed the departmental and hotel’s goals.
If you are a truly experienced Front Office professional with proven leadership in the role, you are passionate about the hotel industry, you have the highest of standards and enjoy luxury, you believe that you can’t do your best without your team and you love to take care of them, then we have the right job for you.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.