Assistant Front Office Manager- The Barcelona EDITION
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Job Number 18000SHW
Job Category Rooms and Guest Services Operations
Location The Barcelona EDITION, Barcelona, Barcelona VIEW ON MAP
Brand Edition Hotels
Position Type Management
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EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. Our hotels are stunning microcosms of the world's top cities, featuring the finest in dining, entertainment, nightlife, and service to create an enchanting experience that makes your spirit soar!
To create this magical experience, we need you.
EDITION is hiring warm, out-going, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work. A place where service comes from the heart, not from a handbook. A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests.
A Full Time position based at The Barcelona EDITION
Number of Direct Reports – up to 18
Size of Unit (Number of Rooms) 100
- Classification of Unit (AAAA – D) B
You will be leading the shift empowering your employees to create a new unique original experience for our guest, encouraging, recognizing and training them to deliver an authentic and sophisticated service, and create a successful business.
You will work closely with Engineering, Food and Beverage, Guest Experience, Sales & Marketing, and Housekeeping to ensure guest preferences are communicated and to track readiness of guest services. You will become an expert on the EDITION Brand to ensure that you represent the brand and create brand awareness among the different stakeholders.
In collaboration with the Front Office Manager you will work and follow up on guest and employee satisfaction focusing on continuous improvement and work to exceed the departmental and hotel’s goals.