Marriott Careers

Complex Group Sales Manager

Mallorca, Spain
Event Management

Job Description

Check out pictures from associates at this location, and some videos too!

Posting Date Mar 12, 2018
Job Number 18000PU1
Job Category Event Management
Location Castillo Hotel Son Vida, a Luxury Collection Hotel, Mallorca, Mallorca, Baleares VIEW ON MAP
Brand The Luxury Collection
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
The Luxury Collection is a glittering ensemble of locally authentic hotels and resorts from around the world. Our hotel teams curate the world’s most enriching and desirable destination experiences. Our mission is to guide our guests, these seasoned travelers on transformative journeys that touch their spirits, enrich their lives and create lasting memories. If you are someone with an appreciation for evocative storytelling and a desire to provide genuine, personalized, and anticipatory service, then we invite you to join us on our journey and explore a career with The Luxury Collection.

Working within the Sales team, this position has responsibility for responding to all Group enquiries in order to maximize Rooms / F&B and Banqueting revenues & utilization of Hotels’ meeting space, working to ensure, at a minimum, delivery of budgeted goals. The Complex Group Sales Manager manages and convert all business, including contracting, prior to hand over to Hotels’ Event Teams, in addition to managing group room and function diary inventory.  The Complex Group Sales Manager must demonstrate high energy levels & provide consistently high levels of customer service.  Represent Marriott International worldwide and its brands of the Mallorca Complex, promote the quality image of the company at every opportunity.
-Preparing of proposals, negotiation and contracting of Group Business
-Leading of the Group Sales Team. Take responsibility and be empowered to make decisions in quoting for business, adhering to the pre-set strategic guidelines using tools available
-Ensure site inspections are conducted in a methodical fashion adhering to the core standards of the department and following the predefined brand site inspections.
-Constantly and proactively searching and seeking for new prospects through regularly analyzing historical group enquiries.
-Take part in special projects as directed by the Area Director of Sales & Marketing.
-Checking bedroom and function space availability and to ensure that all group leads are entered into OPERA in order to review the suitability and profitability of the business.
- Excellent sales and negotiation skills
- Good organizational and time management skills
- Excellent team player
- Fluent communication skills in German, Spanish    and English language (orally and in writing)
- Good knowledge of the OPERA Sales & Catering   & PMS systems
- 2 year experience  in similar position
Bachelor degree required; additional education in sales and marketing fields preferred.



Adaptability- Maintains performance level under pressure or when experiencing changes or challenges in the workplace.

Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.

Problem Solving and Decision Making- Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action.

Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

Managing Execution

Building and Contributing to Teams- Actively participates as a member of a team to move the team toward the completion of goals.

Driving for Results- Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.

Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.

Building Relationships

Coworker Relationships- Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.

Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards.

Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

Organizational Capability - Evaluates and adapts the structure of own assignments and suggests improvements to work processes to best fit the needs and/or support the goals of an organizational unit.

Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.

Business Acumen- Understands and utilizes business information to manage everyday operations.

Technical Acumen- Understands and utilizes professional skills and knowledge in a specific functional area to conduct.

Event Planning- The ability to connect with customers, detail events, upsell products and services, manage multiple customers at a given time, be detailed orientated, understand and have a working knowledge of catering and event management systems.

Event Services- Have a working knowledge of standards and procedures for proper meeting room and table set-ups, various meeting room and table configurations and the set-up of staging and dance flooring.

Basic Competencies- Fundamental competencies required for accomplishing basic work activities.

Basic Computer Skills- Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).

Mathematical Reasoning- Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.

Oral Comprehension- Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.

Reading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related documents.

Writing - Communicates effectively in writing as appropriate for the needs of the audience.





























Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.