Marriott Careers

Welcome Desk Agent

Amsterdam, Netherlands
Rooms and Guest Services Operations

Job Description

Check out pictures from associates at this location, and some videos too!

Posting Date Feb 11, 2019
Job Number 18000POT
Job Category Rooms and Guest Services Operations
Location W Amsterdam, Amsterdam, Netherlands VIEW ON MAP
Brand W Hotels
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat. 

We share our guests’ passions, providing insider access to what’s new and what’s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.

Start your career as Welcome Desk Agent (Receptionist) at the W Amsterdam where design, music and fashion connect to our guests and create an extraordinary dynamic for the city of canals. 

Split across two unique buildings, a former Telephone Exchange building and a Bank, W Amsterdam is an intriguing design mix of heritage and contemporary where nights never end and the pulse is set high with a full calendar of exclusive W Happenings.

A magnificent icon where our guests step inside the W Amsterdam and go straight to the top and check in at our rooftop W Living Room.  Experience the innovative design and luxury of our 238 stylish guestrooms, including 25 suites, three WOW suites and two lavish Extreme WOW Suites.

Get in on the fun and transform your dreams into reality. Apply now and Deliver Whatever/Whenever to our guests, Connect to the Extraordinary & Surround yourself with what’s new/next.

Located near Dam Square, W Amsterdam is right in the heart of the city, just steps from the iconic canal district with its vibrant restaurants, bars and nightlife scene and an easy stroll to the boutiques of the 9 Streets district.

Job Description
We are looking for a Welcome Desk Agent who is passionate about W, passionate about music, style and innovation. It is critical that the ideal candidate represents the W lifestyle to our guests and customers. They, like the rest of our ‘talent’ are the soul behind the brand and they bring it to life.

The job of a welcome desk agent is to ensure that our guests are greeted upon arrival and provided with an efficient check-in. A responsibility during check in is to ensure that all guest preferences are fulfilled as well as retrieving all necessary guest information like the method of payment.

The Welcome Desk is often the first point of contact for guests, we need to be extremely knowledgeable of the hotel, the facilities and the area. Communication with other departments is very important to ensure an efficient operation. Multitasking will be part of the job and you should be able to remain calm in sometimes busy situations. As a Welcome Desk Agent we occasionally have to deal with difficult situations, you should be confident in dealing with those as well.

W is all about creating memorable experience, and we encourage all of our talents to be creative and go the extra mile for our guests.

As a Welcome Desk Agent you are also responsible for the lasting impression of the hotel - ensuring that the guests enjoyed their experience throughout their whole stay. The billing needs to be accurate and payment needs to be obtained.

The Welcome Desk is covered 24/7 and the different shifts are rotated between all talents. We all take great pride in being part of the team: knowing we help build memories and making their stay special together!


  • Secondary vocational education - MBO  or HBO higher level education thinking level
  • Minimum of one-year experience in the same or similar role
  • Fluent in English; Dutch is a plus.
  • Experience in the luxury segment
  • Legal eligibility to work in the Netherlands

You possess high levels of organizational skills and efficiency and are able to work under pressure. As "Talent" you represent the W lifestyle to our guests. You are the heart inside the brand - you bring it to life. We don't call W employees "Talent" for nothing. Creative. Exciting. Innovative. W Talent are naturally attracted to the Brand - they "get it"! W Talent are as unique as the brand itself, and cultivate the witty, whimsical, cool W environment. We push the envelope, raise the bar, and strive to be the best.

If you are the right candidate, you will be passionate about the W brand. You'll have an upbeat and positive attitude and you are someone who enjoys a challenge! You thrive from working in a high pressure and high volume environment and can think and act quickly if need be. You are a team player and enjoy building relationships with colleagues and customers alike.  You generally have a work hard/play hard attitude to life and you enjoy having fun at work as well!

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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