Welcome Desk Agent
Check out pictures from associates at this location, and some videos too!
Job Number 18000POT
Job Category Rooms and Guest Services Operations
Location W Amsterdam, Amsterdam, Netherlands VIEW ON MAP
Brand W Hotels
Position Type Non-Management/Hourly
Start Your Journey With Us
Start your career as Welcome Desk Agent (Receptionist) at the W Amsterdam where design, music and fashion connect to our guests and create an extraordinary dynamic for the city of canals.
Split across two unique buildings, a former Telephone Exchange building and a Bank, W Amsterdam is an intriguing design mix of heritage and contemporary where nights never end and the pulse is set high with a full calendar of exclusive W Happenings.
A magnificent icon where our guests step inside the W Amsterdam and go straight to the top and check in at our rooftop W Living Room. Experience the innovative design and luxury of our 238 stylish guestrooms, including 25 suites, three WOW suites and two lavish Extreme WOW Suites.
Get in on the fun and transform your dreams into reality. Apply now and Deliver Whatever/Whenever to our guests, Connect to the Extraordinary & Surround yourself with what’s new/next.
The Welcome Desk is often the first point of contact for guests, we need to be extremely knowledgeable of the hotel, the facilities and the area. Communication with other departments is very important to ensure an efficient operation. Multitasking will be part of the job and you should be able to remain calm in sometimes busy situations. As a Welcome Desk Agent we occasionally have to deal with difficult situations, you should be confident in dealing with those as well.
W is all about creating memorable experience, and we encourage all of our talents to be creative and go the extra mile for our guests.
As a Welcome Desk Agent you are also responsible for the lasting impression of the hotel - ensuring that the guests enjoyed their experience throughout their whole stay. The billing needs to be accurate and payment needs to be obtained.
The Welcome Desk is covered 24/7 and the different shifts are rotated between all talents. We all take great pride in being part of the team: knowing we help build memories and making their stay special together!
- Secondary vocational education - MBO or HBO higher level education thinking level
- Minimum of one-year experience in the same or similar role
- Fluent in English; Dutch is a plus.
- Experience in the luxury segment
- Legal eligibility to work in the Netherlands
If you are the right candidate, you will be passionate about the W brand. You'll have an upbeat and positive attitude and you are someone who enjoys a challenge! You thrive from working in a high pressure and high volume environment and can think and act quickly if need be. You are a team player and enjoy building relationships with colleagues and customers alike. You generally have a work hard/play hard attitude to life and you enjoy having fun at work as well!