Marriott Careers

Guest Service Associate -Front Office

Coimbatore, India
Rooms and Guest Services Operations

Job Description

Check out pictures from associates at this location, and some videos too!

Posting Date Mar 12, 2018
Job Number 18000PN8
Job Category Rooms and Guest Services Operations
Location Fairfield by Marriott Coimbatore, Coimbatore, Tamil Nadu VIEW ON MAP
Brand Fairfield Inn & Suites
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Fairfield Inn & Suites by Marriott allows guests to travel with confidence by giving them just what they need at an exceptional value. As a member of our team you'll deliver outstanding service so travel is easy, comfortable and productive for our guests. Find Your World™ at Fairfield Inn & Suites by Marriott.

Job Description
Safety and Security
  • Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
  • Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
  • Maintain awareness of undesirable persons on property premises.
Policies and Procedures
  • Protect the privacy and security of guests and coworkers.
  • Maintain confidentiality of proprietary materials and information.
  • Follow company and department policies and procedures.
Guest Relations
  • Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
  • Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP, MYSTIQUE) to resolve issues, delight, and build trust.


  • Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
  • Speak to guests and co-workers using clear, appropriate and professional language.

Working with Others

  • Support all co-workers and treat them with dignity and respect.
  • Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
  • Develop and maintain positive and productive working relationships with other employees and departments.
Guest Services

  • Follow up with guests to ensure their requests or problems have been met to their satisfaction.
  • Receive, record, and relay messages accurately, completely, and legibly.
  1. Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem.
Cash Handling

  • Count bank at end of shift and secure bank.
  • Provide change to guests.
  • Cash guests' personal checks and traveler's checks.
  • Balance and drop receipts according to Accounting specifications.
  • Process all payment types such as room charges, cash, checks, debit, or credit.
  • Count bank at the beginning of shift to ensure that amounts are correct and that there is adequate change.
  • Process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges.


  • Notify Loss Prevention/Security of any guest reports of theft.