Mar 12, 2018Job Number
The Westin Bayshore, Vancouver, Vancouver, British Columbia VIEW ON MAPBrand
Westin Hotels & ResortsSchedule
Start Your Journey With Us
At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests’ well-being, and we’re energized to assist as partners in helping them maintain control and soaring above it all while on the road. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you’re someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise.
As part of our Front Office team, the Rooms Coordinator's role is focused on providing instinctive, sophisticated and efficient service to tour and group reservations. This position works to coordinate group and tour arrivals and creating memorable experiences for our guests. This position also provides support to the Front Office team by managing pending rooms and ensuring overall balanced inventory, room assignments for Elite Guests and by managing calls otherwise sent to the Front Desk (typically related to room requests, room moves etc.), supporting the Front Desk during tour and group check-ins, and liaises with the Sales team as a contact for site rooms, coordinating with Housekeeping, Engineering, and Reservations.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
Notification to Applicants: The Westin Bayshore, Vancouver takes
seriously its obligations under the applicable provincial legislation and will
provide accommodations to job applicants needing assistance. If you require an accommodation in relation
to this job posting, our online application or an interview, please contact Louis Cloutier at 604-691-6995 or by e-mail at firstname.lastname@example.org Please
note that this phone number and email are only for those individuals who would
like to request an accommodation as part of the recruiting process.