Marriott Careers

Front Desk Agent

London, United Kingdom
Rooms and Guest Services Operations

Job Description

Check out pictures from associates at this location, and some videos too!

Posting Date Mar 09, 2018
Job Number 18000P0N
Job Category Rooms and Guest Services Operations
Location London Marriott Hotel Kensington, London, Greater London VIEW ON MAP
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Allow the London Marriott Hotel Kensington to set a new standard for 4-star accommodation. Featuring an unparalleled location in Kensington, our hotel allows for convenient exploration of London's best-known landmarks, including Hyde Park, the Natural History Museum and Kensington Palace. All of our guest rooms and suites are furnished with luxurious bedding, an ergonomic workspace, high-speed Wi-Fi and a variety of entertainment options, while our on-site amenities will provide everything you require for a rejuvenating stay in London. Our contemporary design includes a seven-story atrium which is home to Cast Iron Bar & Grill which offers tantalizing modern British dishes and the bar serves curated craft beers and cocktails. Consider hosting your next business event our 4-star hotel; we boast almost 5,000 square feet of intelligent, contemporary venue space, terrific planning and catering services and cost-saving complete day packages. Discover the difference at the London Marriott Hotel Kensington.

Job Summary
     Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
     Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.