Marriott Careers

Front Office Executive

Nagpur, India
Rooms and Guest Services Operations

Job Description

Check out pictures from associates at this location, and some videos too!

Posting Date Mar 09, 2018
Job Number 18000P00
Job Category Rooms and Guest Services Operations
Location Le Méridien Nagpur, Nagpur, Maharashtra VIEW ON MAP
Brand Le Meridien
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Le Meridien Nagpur, offers unique experiences in every one of its stylish guest rooms & suites. Warm earth tones in addition to the luxurious sitting & work areas create an inviting ambiance for our guest to experience & enjoy.
Our Guest Experience 133 elegant rooms and suites promising the ultimate in chic comfort. With local city views and the exquisitely plush, signature Le Meridien bed, our spaces are designed to awaken the senses. Our curious guest could also indulge in lip smacking Zero Mile flavours which are local favourites.  
Le Meridien is an upscale, design-focused international hotel brand with a European perspective which is owned by Marriott International which is an American multinational diversified hospitality company that manages and franchises a broad portfolio of hotels and related lodging facilities. It has more than 6000 plus properties in over 110 countries and territories around the world with new portfolio of 30 brands making it the world's largest hotel company.
Le Meridien unlocks each destination and promises discovery moments at every turn. The brand inspires curious and creative minded travellers to experience their surrounding with eyes wide open & senses engaged. Le Meridien continues to grow internationally, attracting curious and creative-minded travellers drawn by the promise of discovery.

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft. Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns.

Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.