Marriott Careers

Asst. Guest Experience Manager 宾客体验副经理

Shanghai, China
Rooms and Guest Services Operations


Job Description

Check out pictures from associates at this location, and some videos too!

Posting Date Oct 08, 2018
Job Number 18000L5Y
Job Category Rooms and Guest Services Operations
Location The Shanghai EDITION, Shanghai, Shanghai VIEW ON MAP
Brand Edition Hotels
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us

EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. Our hotels are stunning microcosms of the world's top cities, featuring the finest in dining, entertainment, nightlife, and service to create an enchanting experience that makes your spirit soar!


But to create this magical experience, we need you.


EDITION is hiring warm, out-going, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work. A place where service comes from the heart, not from a handbook. A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests.


We invite you to join us today.


Job Summary
 
     Oversee the operation of telephone switchboard station. Run/review daily reports (arrivals, departures, contingency lists, shift logs, work orders). Process all room/call/phone/internet related guest requests. Receive, record, and relay messages. Update and distribute property telephone directories to staff. Supply guests with directions and information regarding property and local areas of interest. Follow up to ensure requests have been met. Arrange transportation for guests/visitors. Address needs of VIPs. Dispatch bell staff or valet staff as needed. Notify Loss PreventionSecurity of any guest reports of theft. Assist management in scheduling, evaluating, and motivating employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
 
     Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; identify and recommend new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Read and visually verify information in a variety of formats. Enter and locate information using computers and/or POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
 
 
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.