Marriott Careers

Chief Steward - The Abu Dhabi EDITION

Abu Dhabi, United Arab Emirates
Food and Beverage & Culinary


Job Description

Check out pictures from associates at this location, and some videos too!

Posting Date May 13, 2018
Job Number 18000KP9
Job Category Food and Beverage & Culinary
Location The Abu Dhabi EDITION, Abu Dhabi, United Arab Emirates VIEW ON MAP
Brand Edition Hotels
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us

EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. Our hotels are stunning microcosms of the world's top cities, featuring the finest in dining, entertainment, nightlife, and service to create an enchanting experience that makes your spirit soar!


But to create this magical experience, we need you.


EDITION is hiring warm, out-going, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work. A place where service comes from the heart, not from a handbook. A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests.


We invite you to join us today.


JOB SUMMARY
 
The Chief Steward manages the daily kitchen utility operations and staff. His/her area of responsibilities include dish room operations, night cleaning, back dock cleaning and maintenance, banquet plating and food running.  Additionally, he/she supervises kitchen employees not actively engaged in cooking (e.g., dishwashers, kitchen helpers, etc.).  He/she strives to continually improve guest and employee satisfaction while maintaining the operating budget.
 
CANDIDATE PROFILE 
 
Experience 
  • Four to six years of related work experience
  • At least two years of supervisory experience
     
    Education or Certification
  • Technical, Trade or Vocational School Degree

CORE WORK ACTIVITIES

Managing Day-to-Day Operations
  • Orders and manages necessary supplies. Ensuring workers have supplies, equipment, tools, and uniforms necessary to do their jobs.
  • Schedules events, programs, and activities, as well as the work of others.
  • Monitors the inflow of ordered materials and the maintenance of current materials.
  • Conducts china, glass and silver inventories.
  • Controls inventories of food, equipment, small ware, and liquor, and report shortages to designated personnel.
  • Implements EDITION's 39 Point Safety Standards.
  • Inspects supplies, equipment, and work areas in order to ensure efficient service and conformance to standards.
  • Investigates reports and follows-up on employee accidents.
  • Manages all equipment, china, glass and silver (e.g., adequate clean supplies of each).
  • Supervises employees ability to follow loss prevention policies to prevent accidents and control costs.
  • Enforces proper cleaning routines for service ware, equipment, floors, etc.
  • Enforces proper use and cleaning of all dish room machinery.
  • Ensures all food holding and transport equipment is in working order.
  • Ensures compliance with all local, state and federal (e.g., OSHA, ASI and Health Department) regulations.
  • Ensures compliance with food handling and sanitation standards.
  • Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
     
      
    Safety and Security
  • Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
  • Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
  • Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
  • Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.
  • Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.
  • Complete appropriate safety training and certifications to perform work tasks.
  • Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
     
    Policies and Procedures
  • Follow company and department policies and procedures.
  • Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
  • Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
  • Protect the privacy and security of guests and coworkers.
  • Maintain confidentiality of proprietary materials and information.
  • Perform other reasonable job duties as requested by Supervisors.
     
    Guest Relations
  • Assist other employees to ensure proper coverage and prompt guest service.
  • Address guests' service needs in a professional, positive, and timely manner.
     
    Communication
  • Provide assistance to coworkers, ensuring they understand their tasks.
  • Speak to guests and co-workers using clear, appropriate and professional language.
  • Talk with and listen to other employees to effectively exchange information.
  • Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
  • Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
     
    Assists Management
  • Serve as a departmental role model or mentor by working alongside employees to perform technical or functional job duties.
  • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
  • Supervises and manages employees. Manages all day-to-day stewarding and heart of house operations. Understands employee positions well enough to perform duties in employees' absence.
  • Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
  • Ensures and maintains the productivity level of employees.
  • Serves as a role model to demonstrate appropriate behaviors.
     
  • Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
  • Celebrates successes by publicly recognizing the contributions of team members.
  • Encourages and builds mutual trust, respect, and cooperation among team members.
  • Communicates performance expectations in accordance with job descriptions for each position.
  • Establishes and maintains open, collaborative relationships with employees.
  • Participates in the management of department's controllable expenses to achieve or exceed budgeted goals.
  • Strives to improve service performance.
  • Solicits employee feedback.
  • Understands the impact of department's operation on the overall property financial goals and objectives.
     
    Working with Others
  • Support all co-workers and treat them with dignity and respect.
  • Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
  • Partner with and assist others to promote an environment of teamwork and achieve common goals.
  • Develop and maintain positive and productive working relationships with other employees and departments.
  • Actively listen to and consider the concerns of other employees, responding appropriately and effectively.
     
    Quality Assurance/Quality Improvement
  • Comply with quality assurance expectations and standards.
  • Monitor the performance of others to ensure adherence to quality expectations and standards.
     
    Physical Tasks
  • Stand, sit, or walk for an extended period of time or for an entire work shift.
  • Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
     
    General Kitchen
  • Ensure the quality of the food items and notify manager if a product does not meet specifications.
  • Follow appropriate personal hygiene procedures
  • Communicate any assistance needed during busy periods to the Chef to ensure optimum service to guests.
  • Maintain kitchen logs for food safety program compliance.
  • Report maintenance issues immediately to appropriate personnel (i.e., management or maintenance).
  • Maintain up-to-date knowledge of company Food Safety Programs within assigned area of responsibility
     
     
    Sanitation and Maintenance
  • Wash and disinfect kitchen area including tables, tools, knives, and equipment to ensure sanitary conditions and meet the departmental standards, including using sanitizers required by health department.
  • Set-up and break down work station with required mise en place, tools, equipment and supplies, ensuring items are to established specs, ensuring adequate fill of containers, storing items appropriately, and cleaning station as appropriate.
  • Follow and ensure compliance with sanitation and cleaning procedures and pest control guidelines, reporting pest control issues to appropriate personnel.
     
    Kitchen Tools & Equipment
  • Use kitchen tools safely and appropriately, including using appropriate tools to open cartons, boxes, and cans; keeping knives sharpened; using proper knife handling procedures; using correct knives for particular food item or specific task; using dry pads when moving hot material; and engaging all appropriate safety devices prior to operating equipment.
     
    Maintenance, Sanitation, and Cleaning Activities
  • Ensure food storage areas are clean.
 

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.