Marriott Careers

Front Office - Guest Relation Agent/Officer

Shanghai, China
Rooms and Guest Services Operations

Job Description

Check out pictures from associates at this location, and some videos too!

Posting Date Mar 27, 2018
Job Number 18000KH3
Job Category Rooms and Guest Services Operations
Location Shanghai Marriott Hotel City Centre, Shanghai, China VIEW ON MAP
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.
Construction of the largest full-service Marriott-branded hotel in Shanghai, Shanghai Marriott Hotel City Centre opened its doors on 24 November, 2011. Located aside People's Square and Park on Xi Zang (Middle) Road, the Shanghai Marriott Hotel City Centre enjoys a premium downtown location. Nanjing Pedestrian Street is a 30 second stroll from the hotel's street entrance. The BUND, Suzhou Creek and the lively Xintiandi are all within easy walking distance.

工作任务 :
  1. Ensure all Standard Operating Procedure and Local Operating Procedures are adhered to and carried out.  
  2. Ensure smooth check in and check out of all guests, through handling guest accounts timely and accurately.
  3. Ensure monthly and yearly Arrival Experience goal is meet.
  4. Handle all guest complaints immediately and correspond with guests when necessary.
  5. To liaise with Front Desk, Housekeeping, Room Service and Engineering to ensure VIP’s room are ready.
  6. Go through guest profile and ensure welcome amenity is prepared accordance to guest’s profile.
  7. To check traces and go through room blocking for on-day reservations. To monitor room situation example, Q room, discrepant room, room change and unblock room.
  8. Meet and escort VIP guests/ Limousine arranged guests to their rooms and achieve daily escort percentage goal of 70% and above.
  9. Provide in room check in for all VIP and elite members.
  10. Monitor the enrolments of guests into our Marriott Rewards or the Marriott Miles Programme to achieve the targets.
  11. Liaise with other departments on new policies/packages.
  12. Log daily incidents (where applicable) and be aware of any general liability issues and if unclear, to check with Front Office Manager
  13. Attend departmental meetings or any other meetings as assigned by the managers.
  14. Ensure all areas of the Front Office as well as the Hotel Lobby are clean at all times.
  15. Maintain effective service in line with the Hotel’s Corporate Image.
    (a)  Company’s Grooming Standard
    (b)  Standard Operation Procedures
    (c)  Departmental Policies
  16. Corporate Policies
  17. Handle all duties as assigned by the Guest Service Manager.
  18. Any other duties as may be assigned from time to time.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.