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Head Butler

Macao S.A.R., Macao S.A.R.
Rooms and Guest Services Operations


Job Description

Check out pictures from associates at this location, and some videos too!

Posting Date Apr 20, 2018
Job Number 18000J1V
Job Category Rooms and Guest Services Operations
Location The St. Regis Macao, Cotai Central, Macao S.A.R., Macao VIEW ON MAP
Brand St. Regis Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us

Start Your Journey With Us

Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With over 6000 properties, you’ll find us in your neighborhood and in more than 122 countries across the globe. Learn about our 30 hotel brands at www.marriott.com/marriott-brands.mi. Find Your World.

The St. Regis Macao, Cotai Central is part of the Marriot International family which located on the Cotai Strip, stands proudly as the hotel of choice for the world’s most discerning traveler. The 400 state-of-the-art guest rooms and suites will be devoted to the pursuit of service and elegance. Meticulously decorated with luxurious fabrics, furnishings, and amenities, each of our guest rooms and meeting rooms will welcome guests with unrivaled magnificence and incomparable elegance. Experience uncompromising personal care and service as our legendary St. Regis Butler Service exceed your expectations. Our team of professionals will create superb events in our elegant event space, including a grand ballroom and several small meeting venues.

 

萬豪國際是世界領先的酒店業,擁有多間國際知名品牌酒店,給予員工更多的發展機會促進成長並取得成功。萬豪國際旗下擁有超過6,000個物業,您將在鄰近及全球122多個國家和地區找到我們的身影。 請瀏覽www.marriott.com/marriott-brands.mi了解30個酒店品牌的更多資訊。 尋找你的世界。

位於澳門路氹金光大道的澳門瑞吉金沙城中心酒店是萬豪國際大家庭的一部分。非常榮幸能夠成為全球最有品味旅客的上佳之選。酒店擁有 400 間設施先進的客房和套房將以優質的服務和優雅的氛圍隨時恭候您的光臨。瑞吉管家和專職員工細心留意您的個人喜好,從而為您奉上細緻周到、完美無瑕的個性化服務,致力於讓您的每一要求和願望成為真正美好的現實。我們訓練有素的專業團隊提供高雅的宴會服務及極具靈活性的會議空間,將為您打造精彩非凡的活動體驗。


Job Summary

Establish and maintain the high standards of the St Regis Butler Service. Conduct Training for Butlers to personalize the guest experiences by creating unforgettable moments for guest during the stay. Act on guest feedback, preferences regarding the hotel services and ensure that proper actions are taken to maximize guest satisfaction. Handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to Management Team.

 

Ensure the St Regis signature Butler services are delivered to all guests according to hotel polices. Assists with the preparation and regular update of the Front Office Departmental Budget, in close cooperation with the Front Office Manager ensuring targets are met and costs are effectively controlled.

 

Assists with the recruitment, selection and development of Butlers to work following: the operational, financial, administrative philosophies willing to become multi skilled and be able to perform multi tasks. Supervise closely all Butlers in the performance of their duties in accordance with policies and procedures. Inspire the Training philosophies of the company and work closely with the Training Manager on the training and development of Butlers.

Job Requirements

- Diploma in Hotel Management or equivalent is preferred.

- Good extensive experience as Butler required, including a Head Butler and supervisory experience is required.

- Must be able to speak fluently, read and write in English.

 

 

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.