Team Leader - VIP Service 主任
Check out pictures from associates at this location, and some videos too!
Job Number 18000IZD
Job Category Food and Beverage & Culinary
Location W Taipei, Taipei, Taipei VIEW ON MAP
Brand W Hotels
Position Type Non-Management/Hourly
Start Your Journey With Us
We share our guests’ passions, providing insider access to what’s new and what’s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.
Responsible for assisting the Manager in ensuring the highest standards of service are provided in accordance with B&F operating procedures, in order to meet and exceed guest satisfaction.
§ Manage and create menus according to guest needs and dietary requirements.
§ Liaise with Venue Managers, Chefs and Hostess in relation to necessary follow-up on reservations and special menus.
§ Maintain communication with all departments to ensure VIP customer service needs are met.
§ Join the service team when VIPs or board members dine at venues. Make sure appropriate discounts are applied accordingly.§ Assist with service at venues and engage guests in conversation about dining experiences at the hotel.
§ Assist with service at venues during special events and W Happenings.
§ Maintain good relationship with board members and VIPs.
§ Build good communication with administrative assistants.
§ Meet special guests (e.g. SPG P members, CEM guests etc), establish good relationship and ensure guests enjoy their stay at W.
§ Conduct trainings for Hostesses on welcome experience.§ Train all Talents to ensure they recognize VIP and board members.
§ Accomplish a set of administrative duties, such as attend meetings, maintain activity log book and other specific duties related to the role.§ Handle customer requests and complaints when appropriate, in order to WOW them while ensure the delivery of a W lifestyle experience.