Marriott Careers

Team Leader - VIP Service 主任

Taipei, Taiwan
Food and Beverage & Culinary

Job Description

Check out pictures from associates at this location, and some videos too!

Posting Date Feb 24, 2018
Job Number 18000IZD
Job Category Food and Beverage & Culinary
Location W Taipei, Taipei, Taipei VIEW ON MAP
Brand W Hotels
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat.
We share our guests’ passions, providing insider access to what’s new and what’s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.

Responsible for assisting the Manager in ensuring the highest standards of service are provided in accordance with B&F operating procedures, in order to meet and exceed guest satisfaction.

§  Manage and create menus according to guest needs and dietary requirements.

§  Liaise with Venue Managers, Chefs and Hostess in relation to necessary follow-up on reservations and special menus.

§  Maintain communication with all departments to ensure VIP customer service needs are met.

§  Join the service team when VIPs or board members dine at venues.  Make sure appropriate discounts are applied accordingly.

§  Assist with service at venues and engage guests in conversation about dining experiences at the hotel.

§  Assist with service at venues during special events and W Happenings.

§  Maintain good relationship with board members and VIPs.

§  Build good communication with administrative assistants.

§  Meet special guests (e.g. SPG P members, CEM guests etc), establish good relationship and ensure guests enjoy their stay at W.

§  Conduct trainings for Hostesses on welcome experience.

§  Train all Talents to ensure they recognize VIP and board members.
§  Act with a degree of independence as liaison between internal and external clients.

§  Accomplish a set of administrative duties, such as attend meetings, maintain activity log book and other specific duties related to the role.

§  Handle customer requests and complaints when appropriate, in order to WOW them while ensure the delivery of a W lifestyle experience.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.