Marriott Careers

Front Office - Rooms Controller

Shanghai, China
Rooms and Guest Services Operations


Job Description

Check out pictures from associates at this location, and some videos too!

Posting Date Feb 21, 2018
Job Number 18000IFH
Job Category Rooms and Guest Services Operations
Location Shanghai Marriott Hotel City Centre, Shanghai, China VIEW ON MAP
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us

Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

 

Construction of the largest full-service Marriott-branded hotel in Shanghai, Shanghai Marriott Hotel City Centre opened its doors on 24 November, 2011. Located aside People's Square and Park on Xi Zang Middle Road, the Shanghai Marriott Hotel City Centre enjoys a premium downtown location. Nanjing Pedestrian Street is a 30 second stroll from the hotel's street entrance. The BUND, Suzhou Creek and the lively Xintiandi are all within easy walking distance.


MAJOR RESPONSIBILITIES 責任概要 :

 

Assist supervisors and managers to ensure that daily operations are run smoothly.

Work closely with the managers, AYS, HSKP, RSVN and other departments.

Overseeing and training all new Front Desk agents. Assist RSVN to aware the hotel room availabilities. Check group resume and coordinate with other departments wisely.

协助部门主管与经理顺利正确地进行日常工作的管理。与部门经理,热线服务部,客房部,预订部等其他相关部门密切的沟通合作。监督和培训所有新进前台员工的工作。帮助预订部准确了解酒店可卖房间数。仔细检查核对团队团单,有判断力地,聪敏地协同各相关部门完成相应工作。

 

 

SPECIFIC DUTIES 工作任務 :

 

1.        Performs rooms controlling function:

执行房间管理分配的职能。

a)  Checks house status

控制房态

b)  Blocks IS rooms for day’s arrival

为当天早到客人预留IS房间

c)  Coordinate with Housekeeping on the turnover of rooms to ensur availability of vacant clean rooms upon guests arrival

协同客房部做好客房的流动运转,确保客人到达时有尽可能多的干净空房

d)  Liaises with Room Service on the delivery amenities.

与客房送餐部做联络工作确保相应物品的递送

e) Prepares keys and welcome folders

准备好房匙与其他迎接客人所需的相关物件

f) Follow up on “Trace” report

跟进TRACE报表的后续工作

g) Review next day’s arrivals and blocks rooms any special requests: ear arrivals, specific guests(e.g. VIPs) and groups 

复查隔天到达客人报表,如有需要,提前安排预留房间。(如早到客人,VIP客人,和团队客人等)

2.         Establishes a sound working knowledge of the hotel’s products and services as well as other Marriott Hotels and Resorts.

            持续地加强和稳固有关酒店产品,服务及其他万豪酒店全面的相关知识。

3.          Liaises and supports other operational departments.

            与酒店其他营运部门做好沟通联络工作并给予必要的支持。

4.         Take immediate action upon receiving any guest comments and to advise the Guest Service Manager whenever required.

            在得到任何来自于客人的意见时,及时迅速地做出恰当的反应与行动。必要时通知宾客关系经理。

5.         Plans for unexpected arrivals and disseminate information in relevant departments.

            做好安排计划外到达客人的准备,并传达相应信息到相关部门。

6.         Assists in other areas (e.g Concierge) whenever required

            必要时协助其他部门的工作。(如礼宾部)

7.         Attends Front Office Operation Briefing

            参加前厅工作会议。

8.        Constantly updates on new promotions and events in and around the hotel as well as other Marriott Hotels and Resorts.

            不断地更新有关酒店的推销活动和重要事件的信息,其中也包括其他集团内的万豪酒店相关信息。

9.         Perform any duties as required by the Guest Service Manager in Front Office.

            在前厅工作范围内履行宾客关系经理指派的任何必要的职责。

10.        Handling of overbooked situations with manager on duty and RSVN.

            协同当班经理和预订部处理解决超员预订的状况。

11.        Maintain effective service in line with the Hotel’s Corporate Image

为客人提供有效的服务并保持其与酒店团队形象的一致性。

a)     Company’s Grooming Standard

酒店仪表标准

b)    Standard Operation Procedures

标准工作程序

c)     Departmental Policies

部门方针政策

d)    Corporate Policies

酒店方针政策

12.        Any other duties as may be assigned from time to time.

            承担其他实时被委派的职责.

 
 
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.