Marriott Careers

F&B Service - Chinese Restaurant Waiter/Waitress/Hostess

Shanghai, China
Food and Beverage & Culinary


Job Description

Check out pictures from associates at this location, and some videos too!

Posting Date Feb 21, 2018
Job Number 18000IF4
Job Category Food and Beverage & Culinary
Location Shanghai Marriott Hotel City Centre, Shanghai, China VIEW ON MAP
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us

Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

 

Construction of the largest full-service Marriott-branded hotel in Shanghai, Shanghai Marriott Hotel City Centre opened its doors on 24 November, 2011. Located aside People's Square and Park on Xi Zang Middle Road, the Shanghai Marriott Hotel City Centre enjoys a premium downtown location. Nanjing Pedestrian Street is a 30 second stroll from the hotel's street entrance. The BUND, Suzhou Creek and the lively Xintiandi are all within easy walking distance.


MAJOR RESPONSIBILIES 責任概要 :

 

1.             Follow all Marriott policies and procedures.

遵守所有万豪的政策和程序。

2.             Comply with the “clean as you go” policy.

完成“所到之处无一物”的原则。

3.             Report to work on scheduled days at the scheduled time.

按照工作时间表按时上班。

4.             Report to work in uniform following all appearance standards.

上班时遵守仪容仪表和制服制度。

5.             Work as a TEAM.

工作中保持团队精神。

6.             Follow all safety policies to ensure a safe work area.

遵守所有安全制度,以塑造一个安全的工作环境。

7.             Honour all reasonable work-related requests made by a manager or supervisor, which may be outside your normal job activities, to achieve complete guest satisfaction and service throughout the Hotel.

尊重所有合理的来自经理和主管的工作相关请求,即使超出你的工作范围,也要达到使客人满意为整个酒店服务。

8.             Check out with your supervisor before leaving your station or the floor for any reason.

因为任何理由离开你的工作岗位之前先汇报你的主管。

 

SPECIFIC DUTIES 工作任務 :

 

1.             Check your station, prior to opening, for cleanliness of tables and chairs, proper set-up of salt and pepper, sugar, ashtrays, flowers, lamp, clean cutlery and glassware.

检查你的工作区域,把最先要打开的都打开,清洁桌子椅子,准备好盐,胡椒,糖,烟灰缸,花瓶,餐具和杯子。

2.             Do all necessary opening and closing side work according to the side work schedule.

做好所有必要的开档和关档的工作记录表。

3.             Have all necessary tools ready: tray, pen, bus towel, corkscrew, etc.

准备好所有必要的工具:托盘,笔,纸巾,酒刀。等等。

4.             Develop a complete knowledge of menu items, their garnish, contents and preparation methods. Be ready to answer any guest questions about the menu in a positive and concise way. Know the use records.

熟悉菜单上的各项菜,他们的装饰,内容和调制品。准备正确的简明扼要的回答客人提出关于菜单上的问题。

5.             Operate the Point of Sale terminal correctly and follow all Marriott check-closing procedures.

正确运行销售终端的要点并且遵守所有万豪收档程序。

6.             Practice aggressive hospitality and use Suggestive Selling techniques when taking guest’s order.

当接受客人点单时试着用积极的亲切的销售技巧来提议客人。

7.             Develop a good knowledge of beverages, liquors, and wine service.

发展酒品,酒类和服务酒的知识。

8.             Pick up and present food and beverages according to standard service procedures. Properly bus the table throughout the meal. By dessert, all condiments, dirty dishes and silverware should be cleared, except sugar and appropriate silverware and beverage glasses that are not empty. Pay special attention to finer points of service, i.e., replacing ashtrays, water glasses filled, checking back just after serving entrée, keeping proper posture and being personable, but limiting conversation.

根据服务程序的标准跑菜和上菜。在整个用餐过程中适当摆放餐桌。上甜品时,所有调味品,脏盘子和餐具必须换干净的,除了糖和适当的餐具还饮料杯不能为空。特别注意服务的要点,比如,放回烟缸,上茶,上完主菜后再检查,保持适当的仪态,不要闲谈。

9.             Bus, clean and reset the table according to standard procedures.

根据服务流程的标准清洁并重新摆台。

10.          Chewing gum or smoking is not allowed while on duty.

上班时间不能吃口香糖和抽烟。

11.          Attend all meetings or training seminars as required.

参加所有的必要的会议和培训讨论。

12.          Study and follow the Associate’s Training Manual.

学习并遵守员工手册。

 
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.