Marriott Careers

Director of Services

Manila, Philippines
Housekeeping & Laundry

Job Description

Check out pictures from associates at this location, and some videos too!

Posting Date Feb 20, 2018
Job Number 18000I02
Job Category Housekeeping & Laundry
Location Manila Marriott Hotel, Manila, Philippines VIEW ON MAP
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.



1.       Ensure that assigned bedrooms, corridors, vending areas and other areas are properly cleaned daily.  Inspect these areas daily and work with the Engineering department to ensure that these are done in a timely manner.


2.       Work closely with and gain a working knowledge of Front Office, Accounting and the necessary aspects of Food & Beverage and Engineering.


3.       Ensure that the Housekeeping managers, Laundry managers and the Housekeeping supervisors continually inspect their assigned areas and turn in their inspections.


4.       Ensure that all reports are prepared completely and on time.


5.       Ensure that an effective and complete training program is in use and that all associates are well trained and re-trained, as needed.


6.       Ensure that Marriott standards are in place.


7.       Ensure that local SOP is available, current and in effect.


8.       Ensure that grooming and uniform standards are in place.


9.       Ensure that the Guest Response Program under area of control is being followed effectively.


10.    Ensure that the Hospitality Program is in effect and monitored daily.


11.    Ensure that proper key controls are in effect.


12.    Ensure that Purchasing manuals are kept updated and only approved items are purchased.  Purchase Order logs should be maintained.


13.    Ensure that accurate inventories are taken:  Guest/cleaning supplies monthly, uniforms quarterly; linen monthly.


14.    Ensure that all reports are prepared completely and on time.


15.    Control overtime through good management and immediate response to problems.


16.    Review operating statements and critique unusual overages and shortages.  All possible efforts must be made to meet budgeted goals.


17.    Audit and approve schedules, wage projections and payroll.


18.    Involve the Housekeeping and Laundry managers, supervisors and Housekeeping clerks in as many administrative functions as possible to further develop them.


19.    Ensure that all associates are hygienically clean and in clean, complete uniforms.


20.    Review preventive maintenance rooms daily.


21.    Provide updated descriptions for all supervisors and associates.


22.    Ensure that productive and effective monthly department meetings are held and meeting minutes are published and directed.


23.    Ensure that a process exists for an immediate response to all guest problems and guest correspondence.


24.    Ensure that Lost and Found articles are stored properly and that the correct logs are maintained.


25.    Always be professional and ethical in dealing with guests, associates, vendors and other departments.


26.    Maintain division goals.


27.    Develop and implement programs designed to improve the efficiency of the operation and which improve the service to our guests.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.