Renaissance Captain - Bellstand
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Job Number 18000HVG
Job Category Rooms and Guest Services Operations
Location Renaissance Hong Kong Harbour View Hotel, Hong Kong S.A.R., Hong Kong VIEW ON MAP
Brand Renaissance Hotels
Position Type Non-Management/Hourly
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- Greet guests and inform them of property amenities, services, and hours of operation, and local areas of interest and activities.
- Open doors and assist guests/visitors entering and leaving property. Assist with luggage storage and retrieval.
- Transport guest luggage to and from guest rooms and/or designated bell area.
- Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage.
- Supply guests with directions.
- Arrange transportation (e.g., taxi cab, shuttle bus) for guests/visitors, and record advance transportation request as needed.
- Dispatch bell staff or valet staff as needed.
- Communicate parking procedures to guests/visitors.
- Follow up with guests to ensure their requests or problems have been met to their satisfaction.
Graduated from Hotel School
5 years’ experience in Concierge
Good team player
Good command in both English and Chinese