Marriott Careers

Director of Event Planning

The Westin Calgary
Calgary, Alberta
Event Management


Job Description

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Posting Date May 07, 2018
Job Number 18000H7P
Job Category Event Management
Location The Westin Calgary, Calgary, Alberta VIEW ON MAP
Brand Westin Hotels & Resorts
Schedule Full-time
Relocation? Yes
Position Type Management

Start Your Journey With Us
At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests’ well-being, and we’re energized to assist as partners in helping them maintain control and soaring above it all while on the road. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you’re someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise.

At Marriott International, we celebrate the optimists who make their own mark. Our founders, J.W. and Alice Marriott started with a small idea, a root beer stand. From there, it grew into a small hotel business, and then another, bigger one. Together they created something that changed their future—and maybe yours. A great career is a great adventure. Now it’s your turn.
 
Where will your journey take you?
 
JOB SUMMARY
  • Manages event planning functions and staff on a daily basis.
  • Core area of responsibility is the Event Planning team, including the Event Managers and Event Coordinator.
  • Position oversees the administrative processes associated with the pre-event and post-event phases of an event and the associated transitions between all event phases.
  • Ensures a seamless turnover from sales to operations and back to sales while consistently delivering a high level of service.
  • Ensures the team maximizes revenue opportunities by up-selling and accurately forecasting (catering and group rooms) all events.
  • The position is responsible for achieving guest and employee satisfaction and for managing and forecasting the financial performance of the department.
EDUCATION AND EXPERIENCE
  • 7+ years’ experience in Event Management, Food and Beverage, Sales and Marketing, or related professional area.
  • 2-year diploma or degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major.
CORE WORK ACTIVITIES
  • Assigns all events turned over to Event Planning team.
  • Oversees for turned opportunities’ function space and group room blocks.
  • Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.
  • Leads execution of activities to support the Event Management strategy.
  • Works with direct reports to review scheduled events and troubleshoot potential challenges/conflicts.
  • Leads discussions to review event complexity and proactively avoid service challenges and failures.
  • Ensures the property is apprised of all groups that will impact property operations.
  • Manages customer budgets to maximize revenue and meet customer needs.
  • Maintains inventories to maximize customer satisfaction and revenue opportunities.
  • Works with highly complex or high profile groups when financial impact will be significant.
Leading Event Planning Team
  • Leads the catering menu development process.
  • Champions all standards, policies and procedures for the Event Planning team.
  • Leads Event Management meetings.
Providing and Ensuring Exceptional Customer Service
  • Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
  • Shares plans with property leadership and ensures corrective action is taken to continuously improve guest satisfaction.
  • Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
  • Interacts with guests to obtain feedback on product quality and service levels.
  • Responds to and handles guest problems and complaints.
  • Strives to improve service performance.
  • Empowers employees to provide excellent customer service.
Managing the Sales and Marketing Strategy
  • Develops working relationships with outside vendors and establishes prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property.
  • Consult with customers in order to determine objectives and requirements for events such as meetings, conferences, and conventions.
Conducting Human Resources Activities
  • Establishes customer service guidelines so employees understand expectations and parameters.
  • Ensures employees receive on-going training to understand guest expectations.
  • Observes service behaviors of employees and provides feedback to individuals and or managers.
  • Reviews staffing levels to ensure that guest service and planning needs are met.
We are the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 5,700 properties, you’ll find us in your neighborhood and in more than 110 countries across the globe. Learn about our 30 hotel brands at www.marriott.com/marriott-brands.mi. Find Your World.™
 
Candidates must be able to provide valid Canadian Work Authorization as The Westin Calgary will not provide Labour Market Impact Assessments (LMIAs) at this time.
 
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, provincial or local laws.

Notification to Applicants: The Westin Calgary takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance.  If you require an accommodation in relation to this job posting, our online application or an interview, please contact Nicola Dick at 403-508-5121 or by e-mail at Nicola.dick@westin.com. Please note that this phone number and email are only for those individuals who would like to request an accommodation as part of the recruiting process.