Marriott Careers

Reservations Agent

Dubai, United Arab Emirates
Reservations


Job Description

Check out pictures from associates at this location, and some videos too!

Posting Date Feb 14, 2018
Job Number 18000G45
Job Category Reservations
Location Le Méridien Mina Seyahi Beach Resort & Marina, Dubai, United Arab Emirates VIEW ON MAP
Brand Le Meridien
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

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Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 5,700 properties, you’ll find us in your neighborhood and in more than 110 countries across the globe. Learn about our 30 hotel brands at www.marriott.com/marriott-brands.mi. Find Your World.™
 
Le Meridien Mina Seyahi Beach Resort & Marina, ideally located alongside Dubai’s largest private white sand beach, Le Méridien Mina Seyahi Beach Resort & Marina is an iconic destination among the most luxurious of Dubai Beach Resorts.  Featuring a classic chic decor are subtle purple accents, our 220 Rooms and suites are designed to stimulate your creativity while offering breath-taking views and outstanding resort facilities will enrich your experience.
 
The Westin Dubai Mina Seyahi Beach Resort & Marina Peaceful retreat settled on Jumeirah Beach, the resort offers the perfect destination for the entire family to unwind and recharge with a breath-taking array of recreation activities, and close proximity to major Dubai local attractions.  Featuring exceptional views over the Arabian Gulf, our impressive neoclassical architecture fills our five-star luxury beach resort in Dubai with charm and inspiration.
 
The Reservations department is responsible for identifying guest needs, assisting guests in effective & efficient manner, converting business, maximizing revenue, ensuring complete and accurate update of information in compliance with company policy and strategy. The reservations department is the heart of Mina Seyahi Complex; it is the first guest contact point, sets guest’s expectation, adds value to the guest booking & stay experience. It is critical to the overall success of our individual hotels.
 
Job responsibilities will include, but not limited to the following:
 
  • To maintain high level of guest telephone contact skills while promoting the hotel through good selling and communication skills.
  • To be fully conversant with all business segments (rates, offers, promotions) and able to handle all tasks linked to reservations department.
  • To follow the department standards (SOP) and achieve the targeted results i.e. quality calls, response time, number of calls & emails handled, accuracy, maintaining reservations records, following PCI and other safety standards
  • To maximize room revenues, and create additional revenue, by utilizing effective upselling techniques and following the strategies in place.
  • To deal with all guest queries received through different channels (phone, email, fax, direct connect, etc) responding within the designated time frame
  • Identify Sales opportunities through individuals, Corporate Accounts, Wholesalers and Travel Management Companies.
  • To host client dinners with the Sales Team and be involved in client entertainment as required.
  • To be able to perform daily reservations tasks (phones, emails, files checks) and any other related tasks assigned by the supervisor
  • Able to complete all designated trainings in timely manner
  • Actively participate in feedback sessions & daily meetings conveying customer feedback

To move into this position you should have
 
  • The ideal candidate will possess a minimum of 2 years of work experience in reservations department, preferably in a 5 Star Hotel.
  • Excellent spoken & written English.
  • Multiple language ability is an advantage.
  • Good interpersonal skills.
  • Excellent administration skills.
  • Able to work under pressure.
  • Willing to learn & develop.
  • Able to work on shift basis including night shift, week-ends &  holidays 
  • Must be able to sit throughout the shift while maintaining a smile and positive attitude.
  • Have a sales orientated personality, being able to converse with a wide range of customers leading calls to conversion
  • Be detailed orientated and take pride in transferring this focus to their work in the PMS and all guest correspondence.
  • Able to take a customer focused decision by themselves, whilst remaining cognizant of all sales and revenue management principles.
  • Display passion for our customers, and enthusiasm for the job.
  • Must possess strong computer skills, including Microsoft Office, (Excel/PowerPoint/Word) Opera PMS.
 
 
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.