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Job Number 18000D6K
Job Category Rooms and Guest Services Operations
Location The St. Regis Singapore, Singapore, Singapore VIEW ON MAP
Brand St. Regis Hotels & Resorts
Position Type Non-Management/Hourly
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§ Coordinate with the front desk to arrange for VIP arrivals include room preparations, meeting guests at check-in, and escorting guests to their rooms.
§ Deliver food, beverages, and other requested items to guests in suites.
§ Address any guest needs noted on the reservation by the reservations, sales, or other teams.
§ Coordinate with Guest Services and Engineering to meet special guests needs.
§ Coordinate laundry services for guests as requested, coordinating pick-up and delivery of items as needed.
§ Complete room inventories and keep inventories appropriately provisioned, as appropriate.
§ Thank guests with genuine appreciation and provide a fond farewell.
§ Address guests' service needs in a professional, positive, and timely manner.
§ Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
§ Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
§ Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
§ Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
§ Assist other employees to ensure proper coverage and prompt guest service.
§ Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).
Safety and Security
§ Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
§ Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
§ Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
§ Maintain awareness of undesirable persons on property premises.
§ Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
§ Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.
Policies and Procedures
§ Protect the privacy and security of guests and coworkers.
§ Maintain confidentiality of proprietary materials and information.
§ Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
§ Follow company and department policies and procedures.
§ Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
§ Perform other reasonable job duties as requested by Supervisors.
§ Speak to guests and co-workers using clear, appropriate and professional language.
§ Answer telephones using appropriate etiquette including answering the phone, as appropriate.
§ Talk with and listen to other employees to effectively exchange information.
§ Provide assistance to coworkers, ensuring they understand their tasks.
§ Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
§ Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.
Working with Others
§ Support all co-workers and treat them with dignity and respect.
§ Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
§ Develop and maintain positive and productive working relationships with other employees and departments.
§ Partner with and assist others to promote an environment of teamwork and achieve common goals.
Quality Assurance/Quality Improvement
§ Comply with quality assurance expectations and standards.
§ Stand, sit, or walk for an extended period of time or for an entire work shift.
§ Enter and locate work-related information using computers and/or point of sale systems.
§ Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.