Marriott Careers

S&M - Sales Coordinator/Executive

Shanghai, China
Sales and Marketing

Job Description

Check out pictures from associates at this location, and some videos too!

Posting Date Mar 14, 2018
Job Number 1800099H
Job Category Sales and Marketing
Location Shanghai Marriott Hotel City Centre, Shanghai, China VIEW ON MAP
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us

Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.


Construction of the largest full-service Marriott-branded hotel in Shanghai, Shanghai Marriott Hotel City Centre opened its doors on 24 November, 2011. Located aside People's Square and Park on Xi Zang (Middle) Road, the Shanghai Marriott Hotel City Centre enjoys a premium downtown location. Nanjing Pedestrian Street is a 30 second stroll from the hotel's street entrance. The BUND, Suzhou Creek and the lively Xintiandi are all within easy walking distance.

Major Function:



Manage the assigned accounts and solicit new businesses aim to generate revenue through servicing the customers using the Marriott Sales Process.


Major Responsibilities:



Conduct sales activities and service customers including meeting with customers, handling customer enquires, preparing business proposals, maintaining a good database and record of all sales call activities, customer contacts and business deals.


Special JOB Duties:



1.             Conduct Sales Activities

l  Meet with customers regularly handling both proactive sales calls and reactive sales leads.

l  Conduct sales activities in a systematic manner by planning in advance according to the set guidelines.

l  Ensure all enquires are handled promptly and efficiently.

l  Meet with in-house guests to build relationship and to obtain guest comments.

l  Meet with key banquet customers to build relationship.

l  Be proactive in obtaining sales leads from various sources such as newspaper, internet, TV etc.

l  Actively share information on guest comments, both positive and negative.

l  Responsible for planning and organizing customer events.


2.            Account Management

l  To input information related to all accounts into Opera and Marsha S&C.

l  Manage the Opera and Marsha S&C database and ensure all information in the system is up to date.

l  Responsible for setting up plans and actions for each account.

l  Participate in account review and account audit to ensure that all relevant information is obtained for each of the accounts.

l  Prepare Sales Call Reports to record all information on daily sales activities.


3.             Fully utilize all Marriott Resources

l  Cross sell sister properties when the hotel product does not fit into customers’ requirements or when customers have potential for other properties.

l  Constant communication with market sales, alliance account team and GSOs to discuss on needs of the hotel and to ensure full coverage of all accounts.

l  Make good use of Marriott Rewards as a key sales tool.

l  Work closely with the other sales teams in the cluster to share marketing information, discuss on account servicing issues and cooperation.


4.            Office Etiquette & Business Ethics

l  Properly dressed in uniform or business attire with the general appearance according to the hotel standard.

l  Conducting business accordingly to the Marriott guidelines and local law.

l  Compliance to the standards set up for the sales operation including telephone handling, punctuality, hotel rules, regulations and LSOPs

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.