Marriott Careers

F&B Service - Room Service Shift Leader/Supervisor

Shanghai, China
Food and Beverage & Culinary

Job Description

Check out pictures from associates at this location, and some videos too!

Posting Date Feb 07, 2018
Job Number 18000990
Job Category Food and Beverage & Culinary
Location Shanghai Marriott Hotel City Centre, Shanghai, China VIEW ON MAP
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.


This position is concerned with the overall operation and control of the Room Service in compliance with established restaurant and banquet policies and practice of this hotel




As a team leader to direct and work with food and beverage management team and associates to successfully execute restaurant operations; strive to continually improve guest and associate satisfaction and maximize the financial performance in areas of responsibility.





  1. To be responsible for the daily supervision of the restaurant, concentrating on service procedure and quality of product.


  1. To liaise with directly Housekeeping and Engineering regarding the upkeep, repairs and maintenance of all furniture, fixtures and operating equipment.


  1. To conduct training and skills development programs, to ensure well trained staff offering excellent service to the guest at all times.


  1. To ensure that all restaurant mise en place is correctly prepared and ready for each service period


  1. To maintain a breakage prevention program designed to minimize breakage of operating equipment, and to liaise directly with the Chief Steward and recommend changes to policies or procedures if needed


  1. To ensure all staff attend English Training classes, and meet the required English language level for their positions.


  1. To maintain all relevant records regarding departments personnel and that this information is passed to the Personnel Department.


  1. To maintain a close customer contact to ensure satisfaction and recognition of regular guests.


  1. To oversee all presentation of Food and Beverage products, ensure that they meet the standards as laid down by the policies of the Hotel.


  1. To comply with any reasonable request made by Food & Beverage management


  1. To supervise the service within the restaurant, to ensure that the service standards, quality of product, staff grooming are with all operational policies and hotel standard

监督餐厅的服务,同时把服务标准,产品质量, 员工仪容仪表都符合酒店的规章制度


  1. To ensure that the Hostess staff perform all duties as are required, that the front reception area of the restaurant is neat and tidy. And that the reservation book is properly maintained.

保证在全天的轮班中有女服务员, 大堂餐厅整洁干净,所有的预定簿保存妥当。

  1. To ensure that all captains are on station and performing all duties as required


  1. Ensure that all Buffet set ups are correct, fresh and appealing, and to ensure that all set ups are as per the standards outlined in the operating policy and as required by the Executive Chef.


  1. To assist the restaurant manager in spot checks of the restaurant to ensure that all repairs and maintenance has been carried out, reporting any new areas that need attention


  1. To ensure that all menu's are clean, neat and tidy, free from marks and dirt, stains or water marks. Replacing any menu with a new one as required.


  1. To ensure that all staff report for work as per the posted roster, and that all leave and sick leave requests are handed to the Restaurant Manager.

保证每位员工报告值班记录,同时将离开和病假 的员工请求报告。

  1. To assist the Restaurant Manager at all times, ensuring a high level of co-operation at all times.


  1. Must always check personal hygiene and be well groomed in appearance, as per the grooming standards of the hotel and the department.


  1. Must always maintain a professional image at all times, be friendly and smiling at all times when in contact with guests and staff alike.


  1. When presenting menus to guests or answering guest questions as to the menu content, the person must be fully aware of all menu items and services that are offered, and be able to explain them accordingly.


  1. Performs other duties as assigned to meet business needs


   23.Attend monthly department meeting


Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.