Marriott 职业

餐饮服务部 - 宴会服务员

上海雅居乐万豪酒店
上海, 中国
餐饮服务和烹饪


职位描述

职位发布 May 19, 2018
职位编号 1800098V
工作类别 餐饮服务和烹饪
地点 上海雅居乐万豪酒店, 上海, 中国 在地图中查看
品牌 万豪酒店及度假酒店 / JW 万豪
编制 全职
职位类型 非管理人员/小时工

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万豪酒店是万豪国际集团的旗舰品牌,遍布全球 500 多个地区,正在不断推进待客的艺术,让我们的客人拥有精彩纷呈的旅程。作为万豪酒店的主人,您将通过提供极佳的选择、精致的风格和精心设计的细节,帮助我们遵守这一承诺。凭借您的技能和想象力,我们将一道创新和重塑酒店业的未来。

 

作为上海最大规模的万豪品牌酒店,上海雅居乐万豪酒店于2011年11月24日正式开业,其落座于繁华的城市中心,位于西藏中路,毗邻人民广场和人民公园。步行至南京路步行街仅需30秒,也可步行至上海繁华的著名景点 —— 外滩,苏州河及新天地。


 MAJOR FUNCTION 主要:

 

Provide guests in the catering department with the highest standards of food and beverage service on all functions. All efforts are directed toward guest satisfaction, the achievement/maintenance of hotel standards and profit maximization.

在餐饮部门的所有宴会活动中,向客人提供高标准的服务。 努力提高客人满意度、酒店指标完成度/酒店设备标准化和酒店利润最大化。

 

MAJOR RESPONSIBILITIES 責任概要 :

 

1.              Follow all Marriott policies and procedures.

遵循万豪所有政策和程序。

2.              Comply with the “clean as you go” policy.

依从 “所到之处均予清洁” 政策。

3.              Report to work on scheduled days at the scheduled time.

依据计划工作。

4.              Report to work in uniform following all appearance standards.

根据仪容仪表标准穿制服工作。

5.              Work as a TEAM.

团队合作。

6.              Follow all safety policies to ensure a safe work area.

依从所有安全政策以确保一个安全的工作区域。

7.              Check out with your supervisor before leaving your station or the floor for any reason.

以任何理由离开岗位或楼层前,请报告上级。

 

 SPECIFIC DUTIES 工作任務:

 

SETUP设台

1.              Punch in and check for work assignment after reporting to work.

在完成工作后汇报、检查。

2.              Complete any assigned work duties.

             完成所有被分配的工作任务。

3.              Attend pre-function briefing.

参加班前例会。

4.              Be able to read a BEO and know how to complete a setup.

会读宴会预定单并知道如何完成设台工作。

 

5.              Set tables in your assigned area correctly and uniformly, using: clean, pressed linen (without rips, stains or tears); clean unspotted silverware, clean china with no chips or cracks; clean unspotted glassware. Table complements (salt and pepper, sugar, breadbaskets, etc.) should be clean and filled properly.

在相应的区域内按标准正确的设台,使用干净熨好的布草(没有裂口、污点或破洞),干净无斑点的银器,干净无裂痕、裂口的瓷器,干净无斑点的玻璃杯。桌上配件(盐、胡椒、糖和面包篮等)应准备妥当。

6.              Assist captain or supervisor in setting up buffet and other special food services tables/stations.

协助上级设自助餐和其它特殊食品服务台。

          

SERVICE服务

1.              Know the menu for each function served, and be able to knowledgeably explain the major ingredients and preparation methods for each item to be served.

了解每个宴会的菜单,能够解释每道菜的主要成分和制作方法。

2.              Follow timing procedures for setting each course.

根据流程上菜。

3.              Greet and serve guests, following guidelines for aggressive hospitality and all other details of our policies and procedures regarding the service of food and beverage.

根据与餐饮服务相关政策的所有细节和好客的姿态招呼和服务客人。

4.              Acknowledge and respond to all guest requests, bringing them to the attention of captain or supervisor as appropriate.

对于客人的要求要负责,必要时报告上级。

5.              Keep station neat and clean during service. Constantly patrol assigned station, exchanging ashtrays, refilling water and coffee, removing service items and condiments per established policies and procedures.

在服务过程中保持工作区域干净整洁。时刻查看被分配的区域,更换烟灰缸,补充水、茶和咖啡,移走不需要的调味品或服务器具。

6.              Know and use “suggestive selling” techniques when possible in selling a la carte wine, mixed drinks, after dinner cordials, coffees.

懂得并尽可能用“建议式销售”技巧建议已用完餐后茶点需要点酒或混饮的客人。

7.              Follow all guest check and money-handling procedures when serving a la carte beverage orders.

按菜单点饮料服务时,根据规定为客人结帐。

8.              Always notify the captain before leaving the floor or banquet service area.

在离开工作区域或楼层前一定要通知上级。

 

BREAKDOWN/CLEAN UP清理

1.              Use proper in-room clearing and aisle tray breakdown procedures.

根据室内清洁和走道清洁的规程清理。

2.              Return all re-usable table complements and condiments to be cleaned and refilled.

所有可再用的桌上配件及调味品送去清洗并充量。

3.              Return all food to the kitchen.

           所有食物退回到厨房。

4.              Retain all service equipment in the banquet area for cleaning and proper storage.

清洁和储存所有在宴会区域的服务设备。

5.              Complete any assigned side work, such as refilling condiments, sorting linen, hanging/storing drapes, cleaning/storing servicing equipment, etc.

完成所有被分配的后续工作,譬如充调味品,整理布草,悬挂/储存装饰品,清洁/储存设备等。

6.              Break down buffet or other special food service tables and equipment.

清理自助餐或其它特别食品的服务台和设备。

7.              Clean and replace tray stands in proper storage area.

清理并取走托盘支架到相应的储存区。

8.              Return clean serving equipment to proper storage area

把干净的服务设备归位到相应的储存区。

9.              Help keep all banquet aisles and storage areas clean and organized.

保持宴会厅所有走道和储存区整洁。

10.           Inform management of any lost or damaged equipment, linen, etc.

告知部门管理层所有遗失或损坏的设备、布草等。

11.           Check with captain or supervisor before leaving. Always check schedule for upcoming week.

离开前让上级检查工作。提前查看下一个星期的工作计划。

 

OTHERS其它

 

1.   Set up, serve and/or break down coffee breaks, receptions, and other special functions, as assigned.

按分配设置、服务或清理茶歇,签到台和其它特别活动。

2.   Set up, tend, and break down banquet bars, as assigned.

按分配设置、照管和清理宴会吧台。

3.   Attend department meetings or training seminars.

出席部门会议或培训。

 

作为一家平等雇佣的雇主,万豪国际集团承诺雇佣不同背景的员工并支持多元包容的文化。