Marriott 职业

餐饮服务部 - 西餐厅领位

上海雅居乐万豪酒店
上海, 中国
餐饮服务和烹饪


职位描述

职位发布 May 19, 2018
职位编号 1800098K
工作类别 餐饮服务和烹饪
地点 上海雅居乐万豪酒店, 上海, 中国 在地图中查看
品牌 万豪酒店及度假酒店 / JW 万豪
编制 全职
职位类型 非管理人员/小时工

加入我们并开始您的职业生涯

万豪酒店是万豪国际集团的旗舰品牌,遍布全球 500 多个地区,正在不断推进待客的艺术,让我们的客人拥有精彩纷呈的旅程。作为万豪酒店的主人,您将通过提供极佳的选择、精致的风格和精心设计的细节,帮助我们遵守这一承诺。凭借您的技能和想象力,我们将一道创新和重塑酒店业的未来。

 

作为上海最大规模的万豪品牌酒店,上海雅居乐万豪酒店于2011年11月24日正式开业,其落座于繁华的城市中心,位于西藏中路,毗邻人民广场和人民公园。步行至南京路步行街仅需30秒,也可步行至上海繁华的著名景点 —— 外滩,苏州河及新天地。


 MAJOR FUNCTION 主要 :

To ensure the three steps of service are adhered to at all times:

确保服务的三个步骤贯彻始终

  1. A warm and sincere greeting. Use the guest name if and when possible

温暖而真诚的问候,可以的话称呼客人的名字

  1. Anticipation and compliance with guest needs

预计并满足客人的需要

  1. Fond farewell. Give them a warm good-bye and use the guest name if and when possible

真诚的告别,致以热诚的告别,可以的话称呼客人的名字

 

To seat guests in a manner that every guest will receive the fastest and most courteous service at all times. 

以是客人始终能得到快速而有礼貌的服务为准则来安排客人入座。

To set the tone of aggressive hospitality with a display of friendly enthusiasm that will continue all through the restaurant during the entire meal period.

 营业时间内始终保持热情积极的语调来表现出热情及友好

To supervise and control seating in the restaurant and ensure that guests are seated in stations so that no server is overloaded with guests at any given time, and in order to seat guests in a manner that is fair to all the servers.

 监督控制餐厅内餐位数量的安排情况,确保合理分配客人入座,避免造成因客人较多员工较少,以至于客人得不到及时有效的服务的情况发生

 

MAJOR RESPONSIBILIES 責任概要 :

 

1.              Follow all Marriott policies and procedures.  

遵循万豪的方针和程序

2.              Comply with the “clean as you go” policy. 

遵循"所到之处均于清洁"的政策

3.              Report to work on scheduled days at the scheduled time.  

按照工作时间表上的时间上班

4.              Report to work in uniform following all appearance standards.

穿着制服,并遵守所有的仪容仪表标准

5.              Work as a TEAM.  

团队协作

6.              Follow all safety policies to ensure a safe work area. 

遵守各类安全方针,确保有一个安全的工作环境

7.              Honour all reasonable work-related requests made by a manager or supervisor, which may be outside your normal job activities, to achieve complete guest satisfaction and service throughout the Hotel.

 尊重并接受上级给予你的合理的工作安排,为了满足客人的需要可能会超出你的工作范围

8.              Check out with your supervisor before leaving your station or the floor for any reason.

 在你离开你的工作岗位或楼层前,请先告知你的主管及理由

 

SPECIFIC DUTIES 工作任務 :

 

1.              Follow hostess opening & closing checklist thoroughly.  

完全遵循领位员开档及收档的检查表

2.              Check in servers and other associates for uniform.

检查服务员及其他同时的制服

3.              Maintain guest flow charts to track number of guests to each station and in order to track volume per hour. 

运用客人流量观测表来观测每小时餐厅各个区域的客流量

4.              Ensure that the front of the restaurant is always covered. 

确保餐厅门口处一直有人

5.              Ensure that the front of the restaurant is spotless at all times.

确保餐厅门口处保持整洁

6.              Check on every table to ensure that it is clean, spotless and fully setup and that all silverware and glassware is spotless before any guests are seated at the table.  In addition, check to ensure that all chairs are free of crumbs and that the carpet is spotless.  

在客人入座前,检查每张桌子,确保每张桌子都保持干净.无污点.铺设整齐,所有的玻璃制品和银制品都干净.无污点,确保所有椅子上都无面包屑,地毯无污渍

7.              Check on guests to get feedback on the quality of their meals, service, etc. and share any problems that arise immediately—inform supervisor and manager immediately, but try to take care of the problem at once.  

获得客人关于他们对于食品质量,服务等方面的信息反馈,即使分享任何发生的问题,立刻告 诉你的主管和经理,并试着在第一时间解决问题

8.              Schedule servers for breaks, etc. in conjunction with the supervisor and depending on business volume.

根据餐厅的运营情况,和主管一起协商安排员工休息

9.              Pitch in and help in service whenever the need arises.

无论在什么情况下,都要以一种积极的姿态投入到工作中去

10.           Have an excellent knowledge about the city, the signals, methods of transportation, etc. in order to be able to converse with customers, give helpful suggestions, etc.

拥有丰富的城市景观及交通方面的知识,为了能更好的为客人提供有用的帮助

11.           Have an excellent knowledge about wines and different items on the menu in order to be able to help guests, answer questions, and give other suggestions.    拥有良好的食品酒水知识,为了能更好的回答客人的提问并适当给予一些建议

12.           Be thorough in knowledge of the Hotel, services offered, operating hours of all F&B outlets, etc.

拥有良好的食品酒水知识,为了能更好的回答客人的提问并适当给予一些建议

13.           Communicate all necessary information to incoming hostess and supervisor, and record all messages in the hostess communication log.

给予新任领位员及新任主管必要的信息,并把所有的留言都记录下来

14.           Work with the cashier and relieve cashiers on break.

 在收银员离开时,去接替她的工作


作为一家平等雇佣的雇主,万豪国际集团承诺雇佣不同背景的员工并支持多元包容的文化。