Marriott 职业

Navigator Supervisor 礼宾主管

西安萬麗酒店
西安, 中国
客房和宾客服务运营


职位描述

职位发布 Jul 05, 2018
职位编号 1800098I
工作类别 客房和宾客服务运营
地点 西安萬麗酒店, 西安, 中国 在地图中查看
品牌 万丽酒店及度假酒店
编制 全职
职位类型 非管理人员/小时工

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SPECIFIC DUTIES 工作任務 :

 

l  Responsible to handle all guest requests and to solve any guest complaints.

负责为客人提供帮助并且处理客人投诉。

l  Ensure that the Hospitality and the Guest Response Programs are being followed and monitored.

根据标准确保服务质量和对客回应的程序。

l  Be familiar with cultural differences to meet guest's specific needs and requirements.

了解客人的文化差异以便提供周到的服务。

l  Provide information to guests about :

向客人提供以下信息咨询及服务:

-     local areas (e.g. social, cultural, historical and physical attractions), location and hours of operation

-        本地信息(例如社会信息,本地文化,历史和旅游景点),位置和开放时间。

-        all hotel facilities (e.g. the hours of operation, location, daily and weekly events)

-        酒店内的设施(例如营业时间,位置,平日和一周的活动及促销)。

-        local area's restaurants and theatre/musical productions

-        本地的餐厅,剧场信息。以及相关的演出信息。

-     airline, automobile rental, transportation directions, office services, and beauty/barber establishments

-        机票,租车,为客人指路,提供文秘协助,以及安排美容美发服务等。

l  Make reservations and arrangements for events, transportation, local attractions, restaurants, etc. as tours as requested.

为客人预定活动,往返交通,本地旅游,餐厅定坐等。

l  Procure services; provide information and reserve services and/or use of bonded babysitters, reputable athletic clubs, etc.

提供信息咨询,预订服务,安排为客人照看儿童,以及安排到著名的健身俱乐部健身等。

l  Each associate is expected to carry out, within their capabilities, all reasonable requests by management.

根据每个员工的能力安排工作以确保管理层的任务准确完成。

l  Maintain the Repeat Guest Program and the VIP Program. Ensure that the above-mentioned clientele are receiving the type of service they deserve and follow up with guest relations to ensure that all requests are carried out.

确保实行常客计划和VIP接待计划。确保以上客人得到应有的服务并协助宾客关系主任协助客人解决他们的问题。


 
作为一家平等雇佣的雇主,万豪国际集团承诺雇佣不同背景的员工并支持多元包容的文化。